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Customer Service Skills for Success by Robert W. Lucas (2011, Trade Paperback)
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eBay item number:384910155315
Item specifics
- Condition
- ISBN
- 9780073397115
- Publication Year
- 2011
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Publication Name
- Customer Service Skills for Success
- Item Height
- 0.7in
- Item Length
- 10in
- Publisher
- McGraw-Hill Higher Education
- Item Width
- 8.1in
- Item Weight
- 25.5 Oz
- Number of Pages
- 416 Pages
About this product
Product Information
Not the Same Old Customer Service Textbook Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site, www.mhhe.com/customerservice, along with many new activities, case studies, and other support material.
Product Identifiers
Publisher
McGraw-Hill Higher Education
ISBN-10
0073397113
ISBN-13
9780073397115
eBay Product ID (ePID)
102870915
Product Key Features
Publication Name
Customer Service Skills for Success
Format
Trade Paperback
Language
English
Publication Year
2011
Type
Textbook
Number of Pages
416 Pages
Dimensions
Item Length
10in
Item Height
0.7in
Item Width
8.1in
Item Weight
25.5 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.L83 2012
Edition Number
5
Copyright Date
2012
Target Audience
College Audience
Topic
Customer Relations
Lccn
2010-048859
Dewey Decimal
658.8/12
Dewey Edition
23
Illustrated
Yes
Genre
Non-Classifiable, Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:384910155315
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- Feb 03, 2020
book
Verified purchase: YesCondition: Pre-OwnedSold by: thrift.books