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Moments of Truth Hardcover Jan Carlzon - Picture 1 of 2
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Moments of Truth Hardcover Jan Carlzon

Free US Delivery | ISBN:0887302009
Better World Books West
  • (312831)
US $5.76
Condition:
Good
“Used book that is in clean, average condition without any missing pages. 100% Money-Back Guarantee.”
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eBay item number:375414250600
Last updated on May 20, 2024 07:50:58 PDTView all revisionsView all revisions

Item specifics

Condition
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller Notes
“Used book that is in clean, average condition without any missing pages. 100% Money-Back Guarantee.”
Publication Name
HarperCollins Publishers
ISBN
9780887302008
Publication Year
1987
Format
Hardcover
Language
English
Book Title
Moments of Truth
Author
Jan Carlzon
Publisher
HarperCollins
Genre
Transportation, Business & Economics
Topic
Aviation / Commercial, Corporate Finance / General
Item Weight
14.4 Oz
Number of Pages
160 Pages

About this product

Product Identifiers

Publisher
HarperCollins
ISBN-10
0887302009
ISBN-13
9780887302008
eBay Product ID (ePID)
20406

Product Key Features

Book Title
Moments of Truth
Author
Jan Carlzon
Format
Hardcover
Language
English
Topic
Aviation / Commercial, Corporate Finance / General
Publication Year
1987
Genre
Transportation, Business & Economics
Number of Pages
160 Pages

Dimensions

Item Weight
14.4 Oz

Additional Product Features

Lc Classification Number
He9860.S28c37 1987
Lccn
87-001070
Dewey Decimal
387.7/065/485
Dewey Edition
19

Item description from the seller

Better World Books West

Better World Books West

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  • by liesl1990_9
    Mar 12, 2018

    Simple and straightforward

    This book was written by someone who studied economics at a high level and was able to lead three companies to profitability in a relatively short period of time. His ideas were not necessarily new but his approach was successful because of his communication skills and passion for excellence in his organization. The book is a good read for anyone who is serious about providing great customer service. I have read this book several times and each time I come away with something new.

    Verified purchase: YesCondition: Pre-OwnedSold by: 2girlmother

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