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Managing for Quality and Performance Excellence
US $11.36
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“Cover/Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may ”... Read moreabout condition
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Located in: Minneapolis, Minnesota, United States
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Estimated between Fri, May 31 and Mon, Jun 3 to 43230
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eBay item number:375349764450
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Item specifics
- Condition
- Good
- Seller Notes
- ISBN
- 9781305662544
- Publication Name
- Managing for Quality and Performance Excellence
- Item Length
- 10.2in
- Publisher
- Cengage South-Western
- Publication Year
- 2016
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Item Height
- 1.2in
- Features
- Revised
- Item Width
- 8.2in
- Item Weight
- 52.9 Oz
- Number of Pages
- 784 Pages
About this product
Product Information
Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need -- now and throughout your career -- to ensure quality management success.
Product Identifiers
Publisher
Cengage South-Western
ISBN-10
1305662547
ISBN-13
9781305662544
eBay Product ID (ePID)
219187991
Product Key Features
Publication Name
Managing for Quality and Performance Excellence
Format
Hardcover
Language
English
Features
Revised
Publication Year
2016
Type
Textbook
Number of Pages
784 Pages
Dimensions
Item Length
10.2in
Item Height
1.2in
Item Width
8.2in
Item Weight
52.9 Oz
Additional Product Features
Lc Classification Number
Hd62.15
Edition Description
Revised Edition
Edition Number
10
Table of Content
Brief Contents. Preface. Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1. Introduction to Quality. 2. Foundations of Quality Management. 3. Customer Focus. 4. Workforce Focus. 5. Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY. 6. Statistical Methods in Quality Management. 7. Design for Quality and Product Excellence. 8. Measuring and Controlling Quality. 9. Process Improvement and Six Sigma. Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE. 10. The Baldrige Framework for Performance Excellence. 11. Strategy and Performance Excellence. 12. Measurement and Knowledge Management for Performance Excellence. 13. Leadership for Performance Excellence. 14. Building and Sustaining Quality and Performance Excellence. Appendixes.
Copyright Date
2017
Target Audience
College Audience
Topic
Total Quality Management, Production & Operations Management, Statistics, Quality Control
Dewey Decimal
658.4013
Dewey Edition
23
Illustrated
Yes
Genre
Technology & Engineering, Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:375349764450
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HIGH praise for this seller! I purchased 6 books from them and their prices were phenomenal and the condition was BETTER than advertised. They came looking absolutely flawless and were described as "good" or "very good". I am so pleased! Their communication was very quick and thorough and they shipped immediately while taking care to ship carefully. I could not be happier. I absolutely will buy from this seller again!
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This is an outstanding seller to deal with. Fair prices that are more than reasonable in this economy. The product is even better condition than described, a true value for my money. Packaged and shipped well shows seller has concern for the products he sells to arrive in excellent condition. The seller is friendly and communicates timely with his customers. All in all I highly recommend this seller and would do business again anytime. Thank you and be safe. Good luck to the future.
4***4 (41)- Feedback left by buyer.
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Great seller, item was as described and shipped fast. Excellent packaging, price, and communication. Highly recommended to others
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