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Customer Service: Building Successful Skills for the Twenty-First Century
by Lucas, Robert W. | PB | Good
US $4.58
Condition:
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Read moreabout condition
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Located in: Aurora, Illinois, United States
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eBay item number:374708921835
Item specifics
- Condition
- Good
- Seller Notes
- Binding
- Paperback
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- Yes
- ISBN
- 9780072938050
- Publication Name
- Customer Service : Building Successful Skills for the Twenty-FIRST Century
- Item Length
- 9.9in.
- Publisher
- McGraw-Hill Higher Education
- Publication Year
- 2004
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.7in.
- Features
- Revised
- Item Width
- 7.9in.
- Item Weight
- 26.2 Oz
- Number of Pages
- 432 Pages
About this product
Product Information
Customer Service , Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Product Identifiers
Publisher
McGraw-Hill Higher Education
ISBN-10
0072938056
ISBN-13
9780072938050
eBay Product ID (ePID)
30257974
Product Key Features
Publication Name
Customer Service : Building Successful Skills for the Twenty-FIRST Century
Format
Trade Paperback
Language
English
Features
Revised
Publication Year
2004
Type
Textbook
Number of Pages
432 Pages
Dimensions
Item Length
9.9in.
Item Height
0.7in.
Item Width
7.9in.
Item Weight
26.2 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.L83 2005
Edition Description
Revised Edition
Edition Number
3
Table of Content
PART ONE: THE PROFESSION Chapter 1 What Is Customer Service? Chapter 2 Contributing to the Service Culture PART TWO: SKILLS FOR SUCCESS Chapter 3 Positive Verbal Communication Chapter 4 Nonverbal Communication in Customer Service Chapter 5 Listening to the Customer Chapter 6 Customer Service and Behavior Chapter 7 Handling Difficult Customer Encounters Chapter 8 Customer Service in a Diverse World Chapter 9 Customer Service via Technology PART THREE: SELF-HELP SKILLS Chapter 10 Managing Your Stress Chapter 11 Managing Your Time PART FOUR: ENHANCING CUSTOMER RELATIONSHIPS Chapter 12 Encouraging Customer Loyalty Chapter 13 Service Recovery PART FIVE: CUSTOMER SERVICE FOR THE TWENTY-FIRST CENTURY Chapter 14 Focusing on the Future
Copyright Date
2005
Target Audience
College Audience
Topic
Customer Relations
Lccn
2004-044880
Dewey Decimal
658.8/12
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:374708921835
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Item location:
Aurora, Illinois, United States
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| Free shipping | United States | Economy Shipping | Estimated between Tue, May 21 and Fri, May 24 to 43230 |
| US $15.99 | United States | Expedited Shipping | Estimated on or before Mon, May 20 to 43230 |
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Outstanding seller. Fair prices that are more than reasonable in this economy. The product is in better condition than described, a true value for my money.
Packaged and shipped well shows seller has concern for the products sold to arrive in excellent condition. The seller communicated timely with progress. Highly recommend this seller & will do business again. Thank you!!⭐️⭐️⭐️⭐️⭐️
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thrift.books is an awesome place to purchase books! excellent communication! often the books arrive in better condition than described. ships very fast & the books arrive quickly! carefully packaged! +AAAAAAAAAA ebay sellers. i highly recommend thrift.books for people wanting to purchase books! reaasonable prices and shipping costs!
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