Come, Stay, Learn, Play : A Guide to Making the Museum Experience, Paperback ...

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Item specifics

Condition
Like New: A book that looks new but has been read. Cover has no visible wear, and the dust jacket ...
Book Title
Come, Stay, Learn, Play : A Guide to Making the Museum Experience
ISBN
9781538146637
Subject Area
Travel, Business & Economics
Publication Name
Come, Stay, Learn, Play : a Guide to Making the Museum Experience
Publisher
Progress Press Company, The Limited
Item Length
9 in
Subject
Museum Administration & Museology, Museums, Tours, Points of Interest
Publication Year
2021
Series
American Alliance of Museums Ser.
Type
Textbook
Format
Trade Paperback
Language
English
Item Height
0.3 in
Author
Andrea Gallagher Nalls
Item Weight
6.9 Oz
Item Width
6 in
Number of Pages
120 Pages
Category

About this product

Product Identifiers

Publisher
Progress Press Company, The Limited
ISBN-10
1538146630
ISBN-13
9781538146637
eBay Product ID (ePID)
13050381401

Product Key Features

Number of Pages
120 Pages
Language
English
Publication Name
Come, Stay, Learn, Play : a Guide to Making the Museum Experience
Publication Year
2021
Subject
Museum Administration & Museology, Museums, Tours, Points of Interest
Type
Textbook
Author
Andrea Gallagher Nalls
Subject Area
Travel, Business & Economics
Series
American Alliance of Museums Ser.
Format
Trade Paperback

Dimensions

Item Height
0.3 in
Item Weight
6.9 Oz
Item Length
9 in
Item Width
6 in

Additional Product Features

Intended Audience
Scholarly & Professional
LCCN
2021-018665
Dewey Edition
23
Reviews
"Come, Stay, Learn, Play provides a wealth of resources for the front-line museum workforce and leadership alike. This book offers numerous insights that will help guide any organization looking to elevate and improve the way they serve their audience." --Brendan Ciecko, CEO and Founder, Cuseum "The visitor experience has become increasingly invaluable as a form of strategic community engagement, and its centrality in museum operations heightened since the 2020 COVID-19 pandemic. Nalls provides a timely and comprehensive introduction to the topic of experience, and offers valuable insights into the roles museum professionals can do to support each other and (themselves!) in order to provide an honest, informative, and confident visitor experience. Come, Stay, Learn, Play warrants a place on every museum professional's bookshelf." --Rebekah Beaulieu, director, Florence Griswold Museum "One book that should be read by every visitor services manager and team member. This will help elevate not only how your team operates daily, but also every guest's experience from that point on." --Nick Onesty, membership coordinator for The Mariners' Museum and Park "Come, Stay, Learn, Play: A Guide to Making the Museum Experience offers practical, scalable tips for museums of any size to craft the best possible experience for visitors. The approachable text is packed with useful guidance to engage one of a museum's most important assets - its frontline staff." --Jeannette Rooney, assistant director of local history services, Indiana Historical Society, Come, Stay, Learn, Play provides a wealth of resources for the front-line museum workforce and leadership alike. This book offers numerous insights that will help guide any organization looking to elevate and improve the way they serve their audience., The visitor experience has become increasingly invaluable as a form of strategic community engagement, and its centrality in museum operations heightened since the 2020 COVID-19 pandemic. Nalls provides a timely and comprehensive introduction to the topic of experience, and offers valuable insights into the roles museum professionals can do to support each other and (themselves!) in order to provide an honest, informative, and confident visitor experience. Come, Stay, Learn, Play warrants a place on every museum professional's bookshelf., Come, Stay, Learn, Play: A Guide to Making the Museum Experience offers practical, scalable tips for museums of any size to craft the best possible experience for visitors. The approachable text is packed with useful guidance to engage one of a museum's most important assets - its frontline staff., One book that should be read by every visitor services manager and team member. This will help elevate not only how your team operates daily, but also every guest's experience from that point on.
Illustrated
Yes
Dewey Decimal
069.1
Table Of Content
Dedication Foreword Introduction Chapter One: The Visitor Experience Staff Chapter Two: A Whole-museum Commitment to Service Chapter Three: Experience Staff as DEAI Advocates Chapter Four: The Experience Economy Approach, Applied in a Museum Setting Chapter Five: Magnetic Modeling and Dynamic Delivery; the Business of Museums Chapter Six: One Time Visitors to Lifelong Friends Chapter Seven: The Curators of Experience Chapter Eight: Post-Disaster Museum Experience Chapter Nine: On Making the Museum Experience Making the Museum Experience Self-Assessment About the Author Index
Synopsis
Come, Stay, Learn, Play is a practical guide to creating amazing visitor experiences for those on the front-line of museums., Come, Stay, Learn, Play: A Guide to Making the Museum Experience is a practical guide for those on the front-line of museums, as well as leadership, on creating memorable moments through extraordinary interactions. Through interviews with experience staff and research on successful for-profit models, Andrea Gallagher Nalls presents a workable manual on how to find, train, and keep effective curators of experience that will shape earned income success at your museum and form a culture of service to both the visitors, and one another. Cultural organizations are entering what might be their most challenging era yet. In this post-pandemic, new-normal time, museums are forced to rethink archetypal visitor services and guest experience roles and this book offers ways to emerge stronger than ever before. This offering from the American Alliance of Museums is a comprehensive resource for your museum's frontline. Topics include: Hiring and TrainingEnhancing Visitor to Museum Staff CommunicationImproving Institution-wide Interdepartmental CommunicationGrowing a Culture of ServiceFrontline DEAI Initiative ActivationCustomer Service Best PracticesGuest Point-of-ViewMuseum Visitor to Member ConversionDigital Experience DeliveryContent Connection and Visitor EngagementThe Post-COVID Experience Features include: Ways a museum visit can be enhanced through the research and application of various for-profit models of guest experienceHighlights, experiences and case studies from current museum practitionersNew and updated experience resources for museum staff The Making the Museum Experience QuestionnaireMuseum experience professionals have the incredible opportunity to serve visitors and present a place where they feel welcome, safe and inspired. Our institutions are more than just a place of learning, and greater than a repository of things. They are also community gathering places, and a place to belong.This book offers real-life stories and tested step-by-step strategies to spark ideas on how to secure visitor affection at one's own museum.
LC Classification Number
AM121.N35 2021

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