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Total Quality Management by Dale H. Besterfield, Glen Besterfield 3rd Edition
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- Buy It NowTotal Quality Management by Dale H. Besterfield, Glen Besterfield 3rd Edition
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US $5.22 USPS Media MailTM.
Located in: Lewisburg, Kentucky, United States
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Estimated between Fri, Nov 28 and Tue, Dec 2 to 94104
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30 days returns. Seller pays for return shipping.
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About this item
Seller assumes all responsibility for this listing.
eBay item number:363856613998
Item specifics
- Condition
- ISBN
- 9780130993069
- Subject Area
- Business & Economics
- Publication Name
- Total Quality Management
- Publisher
- Prentice Hall PTR
- Item Length
- 7.9 in
- Subject
- Total Quality Management, Quality Control
- Publication Year
- 2002
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Item Height
- 1.5 in
- Item Weight
- 46.1 Oz
- Item Width
- 9.6 in
- Number of Pages
- 640 Pages
About this product
Product Identifiers
Publisher
Prentice Hall PTR
ISBN-10
0130993069
ISBN-13
9780130993069
eBay Product ID (ePID)
2354353
Product Key Features
Number of Pages
640 Pages
Publication Name
Total Quality Management
Language
English
Publication Year
2002
Subject
Total Quality Management, Quality Control
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.5 in
Item Weight
46.1 Oz
Item Length
7.9 in
Item Width
9.6 in
Additional Product Features
Edition Number
3
Intended Audience
College Audience
LCCN
2002-074916
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
658.4013
Table Of Content
I. PRINCIPLES And PRACTICES. 1. Introduction. 2. Leadership. 3. Customer Satisfaction. 4. Employee Involvement. 5. Continuous Process Improvement. 6. Supplier Partnership. 7. Performance Measures. II. TOOLS AND TECHNIQUES. 8. Benchmarking. 9. Information Technology. 10. Quality Management Systems. 11. Environmental Management Systems. 12. Quality Function Deployment (QFD). 13. Quality By Design. 14. Failure Mode and Effect Analysis (FMEA). 15. Products Liability. 16. Total Productivity Maintenance. 17. Management Tools. 18. Statistical Process Control (SPC). 19. Experimental Design. 20. Taguchi's Quality Engineering. Appendix. References. Index.
Synopsis
For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments. Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
LC Classification Number
HD62.15.T6792 2003
Item description from the seller
Seller feedback (1,732)
- c***u (20)- Feedback left by buyer.Past 6 monthsVerified purchase10/10 would buy from the store again. Bought a kindle 7th gen, it’s supposed to be an old device but it does not show ANY signs of aging, got a bunch of books on it runs fast, the screen has a crack which the seller didn’t write on the description but I don’t mind, guy has a great deals, came nicely packaged and protected, shipping was a couple days pretty fast in my opinion. If they could’ve specified the screen was cracked that would’ve been nicer but I’m not a picky guy. Would recommend store
- ****y (2572)- Feedback left by buyer.Past yearVerified purchaseSuper experience with this awesome seller! Shipped fast, packed safely and securely in a box. Item was brand new, as pictured, security strip still in place, just as seller describes. I had no problems installing and registering the software and it's up and running great. Value was good for the money, and seller reasonably priced this for sale. If you are on the bubble about buying from this seller, don't be! From my experience I highly recommend this seller! Thank you!2024 Intuit Turbotax Business Partnerships Corporations LLC Windows Mac Staples (#365587951993)
- _***u (228)- Feedback left by buyer.Past 6 monthsVerified purchaseNever shipped, packaging poor (because it was never packaged much less sent), never received. Imaginary is not hire it was described. No value other than total waste of time. The only positive is, after inquiring more than a week after “a shipping label was created” with no contract from this seller, I was told they could not find it and promptly refunded without having to get eBay involved. Then asked for positive feedback. Sorry, but no. My time is worth way more than that.Reply from: kingkandygoods- Feedback replied by seller kingkandygoods.- Feedback replied by seller kingkandygoods.Review has some truths to it. As an electronics recycling facility things get moved around and turns up missing, and eBay needs to take more initiative to change this outdated policy of punishing the seller for losing a 2 year old listing. Sellers get less punishment from cancelling the order after buyer inquiry, which is obviously a negative impression for the buyer. The claim that we asked for positive feedback is misleading. Ebay reaches out to buyers automatically for a review
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Seller feedback (1,732)
- c***u (20)- Feedback left by buyer.Past 6 monthsVerified purchase10/10 would buy from the store again. Bought a kindle 7th gen, it’s supposed to be an old device but it does not show ANY signs of aging, got a bunch of books on it runs fast, the screen has a crack which the seller didn’t write on the description but I don’t mind, guy has a great deals, came nicely packaged and protected, shipping was a couple days pretty fast in my opinion. If they could’ve specified the screen was cracked that would’ve been nicer but I’m not a picky guy. Would recommend store
- ****y (2572)- Feedback left by buyer.Past yearVerified purchaseSuper experience with this awesome seller! Shipped fast, packed safely and securely in a box. Item was brand new, as pictured, security strip still in place, just as seller describes. I had no problems installing and registering the software and it's up and running great. Value was good for the money, and seller reasonably priced this for sale. If you are on the bubble about buying from this seller, don't be! From my experience I highly recommend this seller! Thank you!2024 Intuit Turbotax Business Partnerships Corporations LLC Windows Mac Staples (#365587951993)
- _***u (228)- Feedback left by buyer.Past 6 monthsVerified purchaseNever shipped, packaging poor (because it was never packaged much less sent), never received. Imaginary is not hire it was described. No value other than total waste of time. The only positive is, after inquiring more than a week after “a shipping label was created” with no contract from this seller, I was told they could not find it and promptly refunded without having to get eBay involved. Then asked for positive feedback. Sorry, but no. My time is worth way more than that.Reply from: kingkandygoods- Feedback replied by seller kingkandygoods.- Feedback replied by seller kingkandygoods.Review has some truths to it. As an electronics recycling facility things get moved around and turns up missing, and eBay needs to take more initiative to change this outdated policy of punishing the seller for losing a 2 year old listing. Sellers get less punishment from cancelling the order after buyer inquiry, which is obviously a negative impression for the buyer. The claim that we asked for positive feedback is misleading. Ebay reaches out to buyers automatically for a review