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First Among Equals: How to Manage a..., McKenna, Patric
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eBay item number:354621284387
Item specifics
- Condition
- ISBN
- 0743225511
- EAN
- 9780743225519
- Date of Publication
- 20020507
- Publication Name
- N/A
- Type
- Hardback
- Release Title
- First Among Equals: How to Manage a Group of Professionals
- Artist
- McKenna, Patrick J.
- Brand
- N/A
- Colour
- N/A
- Book Title
- First Among Equals : How to Manage a Group of Professionals
- Item Length
- 9.6 in
- Publisher
- Free Press
- Publication Year
- 2002
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Item Height
- 1.1 in
- Genre
- Business & Economics
- Topic
- Leadership, Reference, Consulting, General, Management
- Item Width
- 6.4 in
- Item Weight
- 17 Oz
- Number of Pages
- 320 Pages
About this product
Product Information
Whether you have just been appointed as a group leader or you are a battle-scarred veteran, you know that managing professional people is difficult! Intelligent professionals are often free-agents, accustomed to having autonomy to work on grueling assignments with little supervision, and always relentlessly demanding of themselves and others. How do you actually add value as a group leader, or even get these people to accept your guidance? How do you deal with those oh-so-talented but oh-so-annoying professionals who exhibit attitude problems or are just exceedingly difficult to work with, when you need them but they needle you? How do you avoid unsettling group meetings where you meet for no clear purpose; people drift in and out at random times; the power players dominate discussions; and everyone brings along their favorite axe to grind? How do you actually inspire your group to bone-satisfying performance? In this strikingly unique "playbook," professional service experts Patrick J. McKenna and David H. Maister provide real-world examples, a wealth of self-evaluation materials, and concrete advice on stressful day-to-day management issues that every leader of professionals will welcome. The authors offer penetrating insights into the basics of coaching, dividing their attention equally between energizing and guiding the individual performer and the group.There has never been a book quite like this.First Among Equalsis essential reading for practice leaders and group heads in the professional sector as well as managers of highly talented, technical knowledge workers anywhere. The lessons and learnings presented here will give you insights and action tips to help you provoke and inspire your people to their full potential.
Product Identifiers
Publisher
Free Press
ISBN-10
0743225511
ISBN-13
9780743225519
eBay Product ID (ePID)
1937921
Product Key Features
Book Title
First Among Equals : How to Manage a Group of Professionals
Format
Hardcover
Language
English
Topic
Leadership, Reference, Consulting, General, Management
Publication Year
2002
Illustrator
Yes
Genre
Business & Economics
Number of Pages
320 Pages
Dimensions
Item Length
9.6 in
Item Height
1.1 in
Item Width
6.4 in
Item Weight
17 Oz
Additional Product Features
Lc Classification Number
Hd66.M3946 2002
Reviews
Nancy K. Austinco-author ofA Passion for ExcellenceFirst Among Equalsdelivers for newcomers and old pros alike. McKenna and Maister -- polished professionals both -- know how to work with enormously talented people, and they write with the kind of reassurance and calm confidence a professional group leader craves. The book's hands-on checklists are flat-out superb., Jim Kouzesco-author ofThe Leadership ChallengeandEncouraging the Heartand Chairman Emeritus, tompeters!companyMcKenna and Maister turn the often elusive and obscure concept of leadership into something tangible and accessible. With rich detail and straight talk they offer practical lessons, usable tools, and case examples from the real world. This is advice and counsel you can trust, and every manager of professionals (no, every manager in any setting) should take it to heart., Max Landsburgauthor ofThe Tao of CoachingJourneying deep into the heart of the service firm, you return with a personalized agenda to help shape your own group. Ripe with "what tos", and rife with "how tos", this book is a valuable contribution for leaders and shapers of culture., Brian Tracyauthor ofFocal Point, Success Is a Journey,andMaximum AchievementThis is a fast-moving, practical book, full of proven strategies and techniques that you can use immediately to manage a professional group more effectively. These methods will help you get better results, faster, with your colleagues than you ever imagined., Jim Shafferauthor ofThe Leadership SolutionThis book is truly a fire hose of practical, proven, workable advice and counsel that is intimately sensitive to the very special demands of professionals. It may well become the most dog-eared book in every firm -- and with good reason., Regis McKennaauthor ofTotal Access, Real Time,andRelationship MarketingThis book is a unique combination of good business, understanding of people, and applied wisdom., Ross Dawsonauthor ofDeveloping Knowledge-Based Client Relationships: The Future of Professional ServicesThis book is invaluable. McKenna and Maister have honed in with laser precision on a desperately important yet vastly under-addressed topic, to provide eminently practical advice and prescriptions for every leader of professional workers.
Table of Content
Contents Introduction PART ONEGETTING READY 1. CLARIFY YOUR ROLEHow, exactly, do you add value as a group leader?2. CONFIRM YOUR MANDATEIs there an explicit agreement about your rights and responsibilities?3. BUILD RELATIONSHIPS -- ONE AT A TIMEWhat are the key skills you must have?4. DARE TO BE INSPIRINGDo you know how to inspire people? PART TWOCOACHING THE INDIVIDUAL 5. WIN PERMISSION TO COACHHow do you get people to accept your guidance?6. LISTEN TO BUILD RAPPORTDo people think you are a good listener?7. DEAL DIFFERENTLY WITH DIFFERENT PEOPLEHow can you understand and respond to people's differences?8. HELP UNDERPERFORMERSHow can you be useful to those who need assistance?9. TACKLE THE PRIMA DONNASHow do you deal with difficult people?10. BUILD SUPPORT FOR CHANGEHow do you get people to buy into the need for change? PART THREECOACHING THE TEAM 11. CLARIFY GROUP GOALSDoes your group have specific, clearly articulated, shared objectives?12. DEVELOP YOUR GROUP'S RULES OF MEMBERSHIPWhat do members of your group owe to each other?13. BUILD TEAM TRUSTWhat gets group members to trust each other?14. THROW DOWN A CHALLENGEHas your group selected an exciting challenge?15. ENERGIZE YOUR MEETINGSWhat are good meeting disciplines?16. GIVE RECOGNITIONHow do you acknowledge accomplishments?17. RESOLVE INTERPERSONAL CONFLICTSWhat do you do when team members fall out?18. DEAL WITH YOUR CRISESHow do you respond to dramatic events? PART FOURBUILDING FOR THE FUTURE 19. NURTURE YOUR JUNIORSHow do you deal with your junior staff?20. INTEGRATE NEW PEOPLEHow do you ensure the success of new hires?21. CONTROL YOUR GROUP'S SIZEHow do you respond to the problems of size?22. MEASURE GROUP RESULTSHow do you measure your group's success?23. WHY BOTHER?Why would you want to do all this?Notes on SourcesFurther ReadingBibliographyAcknowledgmentsIndex
Copyright Date
2002
Target Audience
Trade
Lccn
2002-283385
Dewey Decimal
658.4/02
Dewey Edition
21
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eBay item number:354621284387
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m***6 (78)- Feedback left by buyer.
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The book was priced fairly, arrived when it was scheduled to and was exactly as described. The packing the book came is protected it perfectly from any damage. This was a vary easy transaction. I would buy from this seller again. A+++
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Wonderful experience! Seller packaged with GREAT CARE and shipped with LIGHTNING SPEED!!! Item was as described. Great Communication! Highly Recommend this seller! Thank you again! :) A+++
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Book was shipped fast, arrived well packaged and is as described. In fact, I was pleasantly surprised to find it's the hardback version. Great value and service. I'd buy from seller again.
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