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Customer Service Skills for Success by Robert W. Lucas (2008, Paperback)
US $5.99
Condition:
“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
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Located in: Alachua, Florida, United States
Delivery:
Estimated between Thu, May 23 and Tue, May 28 to 43230
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Seller assumes all responsibility for this listing.
eBay item number:325888530197
Item specifics
- Condition
- Good
- Seller Notes
- “Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
- ISBN
- 9780073545448
- Publication Year
- 2008
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Publication Name
- Customer Service Skills for Success
- Item Height
- 0.5in
- Item Length
- 9.9in
- Publisher
- McGraw-Hill Higher Education
- Item Width
- 8in
- Item Weight
- 19.9 Oz
- Number of Pages
- 320 Pages
About this product
Product Information
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Product Identifiers
Publisher
McGraw-Hill Higher Education
ISBN-10
0073545449
ISBN-13
9780073545448
eBay Product ID (ePID)
63848738
Product Key Features
Publication Name
Customer Service Skills for Success
Format
Trade Paperback
Language
English
Publication Year
2008
Type
Textbook
Number of Pages
320 Pages
Dimensions
Item Length
9.9in
Item Height
0.5in
Item Width
8in
Item Weight
19.9 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.L83 2009
Edition Number
4
Copyright Date
2009
Target Audience
College Audience
Topic
Customer Relations
Lccn
2007-045960
Dewey Decimal
658.8/12
Dewey Edition
23
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:325888530197
Shipping and handling
Item location:
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Shipping and handling | To | Service | Delivery*See Delivery notes |
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Free shipping | United States | Economy Shipping (USPS Media MailTM) | Estimated between Thu, May 23 and Tue, May 28 to 43230 |
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Will usually ship within 2 business days of receiving cleared payment. |
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After receiving the item, contact seller within | Refund will be given as | Return shipping |
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Seller feedback (450)
i***l (128)- Feedback left by buyer.
Past 6 months
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Shipment arrived as promised. This was for ❤️Day so arrival was important. Jan communicated shipping info. Great seller!
i***1 (411)- Feedback left by buyer.
Past 6 months
Verified purchase
EXCELLENT SELLER!!! HONEST and GREAT to work with. Item was well packaged/fast shipping. FIVE STARS!
h***o (858)- Feedback left by buyer.
Past 6 months
Verified purchase
quick ship, great packaging. A+ Ebay seller
Product ratings and reviews
Most relevant reviews
- Oct 05, 2008
Customer Service Skills for Success
- Jan 26, 2011
Good book! Very helpful.
- Apr 02, 2011
Fast shipping
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