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Customer Care Excellence : How to Create an Effective Customer Fo
Free US Delivery | ISBN:0749457058
US $9.83
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“Former library book; may include library markings. Used book that is in clean, average condition ”... Read moreabout condition
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Located in: Mishawaka, Indiana, United States
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Seller assumes all responsibility for this listing.
eBay item number:315271263192
Item specifics
- Condition
- Good
- Seller Notes
- Special Attributes
- EX-LIBRARY
- Book Title
- Customer Care Excellence : How to Create an Effective Customer Fo
- ISBN
- 9780749457051
- Publication Name
- Customer Care Excellence : How to Create an Effective Customer Focus
- Item Length
- 9.2in
- Publisher
- Kogan Page, The Limited
- Publication Year
- 2010
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.7in
- Features
- Revised
- Item Width
- 6.1in
- Item Weight
- 17.3 Oz
- Number of Pages
- 288 Pages
About this product
Product Information
Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.
Product Identifiers
Publisher
Kogan Page, The Limited
ISBN-10
0749457058
ISBN-13
9780749457051
eBay Product ID (ePID)
92555381
Product Key Features
Publication Name
Customer Care Excellence : How to Create an Effective Customer Focus
Format
Trade Paperback
Language
English
Features
Revised
Publication Year
2010
Type
Textbook
Number of Pages
288 Pages
Dimensions
Item Length
9.2in
Item Height
0.7in
Item Width
6.1in
Item Weight
17.3 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.C6635 2011
Edition Description
Revised Edition
Edition Number
6
Reviews
"Offers useful advice on maintaining loyalty within an ever more sophisticated and demanding customer base... Informative and useful for anybody involved in customer relations." -- Business Age, "Offers useful advice on maintaining loyalty within an ever more sophisticated and demanding customer base... Informative and useful for anybody involved in customer relations." --Business Age
Table of Content
** Chapter - 01: An introduction to customer care; ** Chapter - 02: How managers need to drive and support a service strategy; ** Chapter - 03: Listening to customers; ** Chapter - 04: Implementing a service excellence strategy; ** Chapter - 05: Empowerment and ownership; ** Chapter - 06: The internal customer; ** Chapter - 07: Training and development for customer service; ** Chapter - 08: Communications; ** Chapter - 09: Recognition and reward; ** Chapter - 10: Sustaining a customer focus
Copyright Date
2011
Target Audience
College Audience
Topic
Total Quality Management, Customer Relations
Lccn
2010-023892
Dewey Decimal
658.812
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:315271263192
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z***z (602)- Feedback left by buyer.
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🏆 SUPER STAR 🤩 AMAZING PHOTOS 🎯 ACCURATE DESCRIPTION ✏️ GENUINE PRODUCTS 💎 HIGH QUALITY 🍯 SUPER PRICES 💰 EASY TO WORK WITH 🍰 ECONOMY HANDLING ⏱️ FAST SHIPPING 🚀 BUBBLE PACKAGE 📦 ARRIVED WITHIN DAYS 🌎 EXCEPTIONAL COMMUNICATION 🎙️ OUTSTANDING CUSTOMER SERVICE 🛎️ GREAT SENSE OF HUMOR 🍿 TOTAL ASSET TO THE EBAY-ECO SYSTEM 🥇 SAVED SELLER 🎱 PROMT REPLY FOR RETURNS 🎯 WOULD BUY FROM AGAIN 🧲 UNDER PROMISES OVER DELIVERS ⛳️ MADE ME VERY HAPPY 🌈 LEFT POSITIVE FEEDBACK 🌼 THANK YOU! 😇 A+++
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Great prices. Book as described!! Quick processing and excellent communication. Great packaging and delivery to shipping!! Excellent choice in shipper!! Was able to track the progress of package ETA. Package actually arrived early!! THANK YOU!! AWESOME AAA+++ Service!!! Highly recommend this seller!! Will buy from you again!!
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AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected -1 Week to Hawaii!; 5 Hardcover Books in Great Condition--As Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
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