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Service with SAP CRM By M. Kirchler, D. Manhart, J. Unger

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GBP 25.39
ApproximatelyUS $32.21
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Last updated on Jun 01, 2024 23:30:26 PDTView all revisionsView all revisions

Item specifics

Condition
Very Good: A book that does not look new and has been read but is in excellent condition. No obvious ...
Title
Service with SAP CRM
ISBN
9781592292066
Publication Year
2009
Type
Textbook
Format
Hardcover
Language
English
Publication Name
Service with Sap Crm
Author
D. Manhart, M. Kirchler, J. Unger
Publisher
SAP Press
Subject
Computer Science
Number of Pages
382 Pages

About this product

Product Information

In today s competitive business environment, maintaining a strong relationship with core customers is essential, particularly in the service area. With SAP CRM 2007, you can achieve optimal performance of your service processes and successfully position your company with your customers. This book covers the core business principles and mechanisms of CRM processes and teaches you how to implement and customize SAP CRM 2007 to achieve these goals and meet your specific requirements. Beginning with an introduction to the functionality, new interface, and relevant master data of SAP CRM 2007, readers get volumes of practical insights into the power of the service area. Everything from order management, resource planning, and mobile services to complaint management is covered. In addition, you'll find clear process descriptions, basic customizing settings, and step-by-step guidelines that illustrate the process design options. With this book, you ll discover critical success factors for your SAP CRM 2007 implementation, and gain practical insights from a real-life examples, that you can put to use immediately within your organization.

Product Identifiers

Publisher
SAP Press
ISBN-13
9781592292066
eBay Product ID (ePID)
90630282

Product Key Features

Author
D. Manhart, M. Kirchler, J. Unger
Publication Name
Service with Sap Crm
Format
Hardcover
Language
English
Subject
Computer Science
Publication Year
2009
Type
Textbook
Number of Pages
382 Pages

Additional Product Features

Title_Author
D. Manhart, M. Kirchler, J. Unger
Country/Region of Manufacture
United States

Item description from the seller

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Value Added Tax Number:
  • GB 724498118
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