Picture 1 of 3
Picture 1 of 3
Crucial Accountability Conversational Tools (2013, Trade Paperback) - NEW
US $7.99
or Best Offer
Condition:
6 available / 9 sold
Shipping:
Free 2-3 day shipping
Located in: Madison, Wisconsin, United States
Returns:
Payments:
Special financing available. See terms and apply now- for PayPal Credit, opens in a new window or tab
Earn up to 5x points when you use your eBay Mastercard®. Learn moreabout earning points with eBay Mastercard
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:295006259126
Item specifics
- Condition
- Personalize
- No
- Signed
- No
- Ex Libris
- No
- Narrative Type
- Nonfiction
- Personalized
- No
- Original Language
- English
- Inscribed
- No
- Vintage
- No
- ISBN
- 9780071829311
- Book Title
- Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
- Item Length
- 8.9 in
- Publisher
- Mcgraw-Hill Education
- Edition
- 2
- Publication Year
- 2013
- Format
- Trade Paperback
- Language
- English
- Illustrator
- Yes
- Item Height
- 0.8 in
- Genre
- Psychology, Business & Economics, Language Arts & Disciplines
- Topic
- Leadership, Business Communication / General, Communication Studies, General, Management, Interpersonal Relations
- Item Width
- 6 in
- Item Weight
- 12.6 Oz
- Number of Pages
- 304 Pages
About this product
Product Information
Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071829318
ISBN-13
9780071829311
eBay Product ID (ePID)
159938706
Product Key Features
Book Title
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Edition
2
Format
Trade Paperback
Language
English
Topic
Leadership, Business Communication / General, Communication Studies, General, Management, Interpersonal Relations
Publication Year
2013
Illustrator
Yes
Genre
Psychology, Business & Economics, Language Arts & Disciplines
Number of Pages
304 Pages
Dimensions
Item Length
8.9 in
Item Height
0.8 in
Item Width
6 in
Item Weight
12.6 Oz
Additional Product Features
Intended Audience
Trade
Lc Classification Number
Hm1121.C78 2013
Table of Content
Foreword Preface Acknowledgments Introduction: What Is Crucial Accountability? And Who Cares? Part One: Work on Me First What to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold It Chapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create Safety What to Do During an Accountability Conversation Chapter 3: Describe the Gap How to Start an Accountability Conversation Chapter 4: Make It Motivating How to Help Others Want to Take Action Chapter 5: Make It Easy How to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and Flexible What to Do When Others Get Sidetracked,Scream, or Sulk Part Three: Move to Action What to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action Chapter 8: Put It All Together How to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 "Yeah-Buts" How to Deal with the Truly Tough Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic Questions The Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index
Copyright Date
2013
Lccn
2013-006224
Dewey Decimal
302
Dewey Edition
23
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:295006259126
Shipping and handling
Item location:
Madison, Wisconsin, United States
Ships to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Yemen, Zambia, Zimbabwe
Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
| Shipping and handling | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| Free shipping | Free | United States | Economy Shipping (USPS Media MailTM) | Free 2-3 day shipping Get it between Mon, Jun 17 and Tue, Jun 18 to 43230 |
| Handling time |
|---|
| Will usually ship within 1 business day of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Return policy
| After receiving the item, contact seller within | Refund will be given as | Return shipping |
|---|---|---|
| 30 days | Money Back | Seller pays for return shipping |
Refer to eBay Return policyopens in a new tab or window for more details. You are covered by the eBay Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.
Payment details
Payment methods
Seller feedback (3,764)
This item (4)
All items (3,764)
1***m (104)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent condition. Great shipping. A+ seller.
e***d (1012)- Feedback left by buyer.
Past 6 months
Verified purchase
Great condition, well packaged
o***n (256)- Feedback left by buyer.
Past year
Verified purchase
arrived in new condition
k***w (140)- Feedback left by buyer.
Past month
Verified purchase
Excellent seller! Item was expertly packaged and arrived exactly as described. Great communication and a pleasure to deal with. Thank-you!
a***p (292)- Feedback left by buyer.
Past year
Verified purchase
Great seller! The box set was just as listed. Sold for a price that worked for me. I appreciated that. Sent super fast and in secure packaging. Would buy from again. Thanks!
y***7 (423)- Feedback left by buyer.
Past 6 months
Verified purchase
Item as described, great seller communication, packaged very securely and well. Highly recommended seller!
Product ratings and reviews
Most relevant reviews
- Aug 24, 2022
great shape, saved money
Verified purchase: YesCondition: Pre-OwnedSold by: clickgoodwillbooks
- Jan 27, 2021
Help for better communication
Verified purchase: YesCondition: Pre-OwnedSold by: goodwillexpress
- Jul 16, 2020
Fast and Easy
Verified purchase: YesCondition: Pre-OwnedSold by: lesalf89
- Aug 20, 2019
nice
Verified purchase: YesCondition: Pre-OwnedSold by: goodwillbks
- Sep 06, 2018
100%
Verified purchase: YesCondition: Pre-Owned
More to explore :
- Accounting Paperback Textbooks,
- Accounting Nonfiction Paperbacks Books in English,
- Accounting Paperback Study Guides & Test Prep,
- Trade Paperbacks,
- Business, Economics & Industry Nonfiction Accounting Paperbacks Books,
- Trade Paperbacks Books,
- Trade Paperbacks Books in English,
- Fiction Trade Paperbacks Books in English,
- Nonfiction Trade Paperbacks Books in English,
- Paperbacks