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Remarkable Retail: How to Win and Keep Customers in the Age of Disruption
US $10.77
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
- Buy It NowRemarkable Retail: How to Win and Keep Customers in the Age of Disruption
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Get it between Tue, Sep 23 and Thu, Sep 25 to 94104.
Located in: San Jose, California, United States
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eBay item number:286677413885
Item specifics
- Condition
- Release Year
- 2021
- ISBN
- 9781928055921
- Book Title
- Remarkable Retail : How to Win and Keep Customers in the Age of Disruption
- Publisher
- Greenleaf Book Group
- Item Length
- 9.4 in
- Publication Year
- 2020
- Format
- Hardcover
- Language
- English
- Item Height
- 0.9 in
- Genre
- Business & Economics
- Topic
- Industries / Retailing
- Item Weight
- 0 Oz
- Item Width
- 6 in
- Number of Pages
- 296 Pages
About this product
Product Identifiers
Publisher
Greenleaf Book Group
ISBN-10
1928055923
ISBN-13
9781928055921
eBay Product ID (ePID)
27050397731
Product Key Features
Book Title
Remarkable Retail : How to Win and Keep Customers in the Age of Disruption
Number of Pages
296 Pages
Language
English
Topic
Industries / Retailing
Publication Year
2020
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
0 Oz
Item Length
9.4 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
Synopsis
Time's up for boring retail. Retailers have been battling to keep up with digital disruption for years, and the pandemic has turbo-charged every force pressing against them. To win in the post-covid economy, retail brands must be nothing short of remarkable, even if it means changing quickly and profoundly. The customer is the channel: Power has shifted irretrievably to the consumer. With most customers tethered to their smartphones the distinction between physical and online shopping is becoming increasingly meaningless, and the location that matters is wherever the customer is. The view from above:Remarkable Retail provides a bird's-eye view of the trends that are squeezing those retailers that have failed to understand their customers' needs, and innovate quickly enough to harness new technologies. In a world of abundant information, choice and access, retailers can no longer get away with simply being good enough. Practical and strategic:Remarkable Retail's program of eight essential strategies shows retailers (and the industries that serve them) at all levels, what it takes to create a remarkable experience and a customer story that spreads. Physical retail isn't dead - but its role has forever changed: Despite the closure of many longstanding retail brands, physical retail isn't dead. It is possible for brick-and-mortar retail businesses to thrive and prosper in the age of ecommerce if retailers deliver truly remarkable, well harmonized customer experiences. This book will show them how., Physical retail isn't dead--but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to thrive in an increasingly volatile and uncertain future. Digital technology has profoundly altered the competitive landscape for retailers. In Remarkable Retail, industry thought leader Steve Dennis argues that in a world of nearly infinite choice, where the lines between digital and physical are increasingly blurred, even being very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable. In most retail categories, digital channels are often central to the consumer's journey, but that doesn't mean people aren't also shopping in stores; they're just using them differently, often browsing in one channel and buying in the other. The notion of a physical store channel and an ecommerce channel is increasingly a distinction without a difference; the customer is the channel. The future belongs to those who embrace the blur of digital and physical that represents modern retail today and work to deliver an experience that is more harmonized and more memorable, regardless of how consumers decide to shop. Packed with illuminating case studies from some of modern retail's biggest success stories--and leveraging Dennis's more than thirty years as a senior executive and strategic consultant to dozens of brands--Remarkable Retail lays out the case for going beyond a slightly better version of mediocre and forging a path to being truly remarkable. To help retailers on this transformation journey, Dennis presents eight essential strategies for visionary leaders who are prepared to reimagine their way of doing business. A remarkable retailer is digitally enabled, human-centered, harmonized, mobile, personal, connected, memorable, and radical. In an age where consumers have short attention spans, myriad options, and a digitally integrated relationship with every brand, Remarkable Retail is your indispensable guide to creating a powerful retail experience that keeps your customers coming back for more.
Item description from the seller
Seller feedback (199,984)
- 1***2 (4)- Feedback left by buyer.Past 6 monthsVerified purchaseI’m very satisfied with my purchase. Although it did arrive a few days late, it was definitely worth $18 for a densely packed, 1000 paged textbook with lots and lots of questions to reinforce your understanding. In terms of the seller and the condition of the book, the seller was very truthful in their description, and marked the book as “acceptable”. I’ve only explored a fraction of the book, and as far as I’m concerned, the majority is “good”. I’m very happy, it looks great, great quality.
- b***a (1076)- Feedback left by buyer.Past 6 monthsVerified purchaseSorry to have to return the book, but the listing appeared as if the 5 vol set of books was listed. I only received vol. 1. Requested a refund and seller sent return slip immediately and issued a complete refund. I would feel comfortable buying from this seller again.
- r***7 (4271)- Feedback left by buyer.Past 6 monthsVerified purchaseBook that was received had loose and missing pages and fell short of the described condition. Seller responded quickly to this concern and the suggested resolution was much better than hoped for. This was clearly an honest mistake and I highly recommend this seller as honest and professional. A++ seller!
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Seller feedback (199,984)
- 1***2 (4)- Feedback left by buyer.Past 6 monthsVerified purchaseI’m very satisfied with my purchase. Although it did arrive a few days late, it was definitely worth $18 for a densely packed, 1000 paged textbook with lots and lots of questions to reinforce your understanding. In terms of the seller and the condition of the book, the seller was very truthful in their description, and marked the book as “acceptable”. I’ve only explored a fraction of the book, and as far as I’m concerned, the majority is “good”. I’m very happy, it looks great, great quality.
- b***a (1076)- Feedback left by buyer.Past 6 monthsVerified purchaseSorry to have to return the book, but the listing appeared as if the 5 vol set of books was listed. I only received vol. 1. Requested a refund and seller sent return slip immediately and issued a complete refund. I would feel comfortable buying from this seller again.
- r***7 (4271)- Feedback left by buyer.Past 6 monthsVerified purchaseBook that was received had loose and missing pages and fell short of the described condition. Seller responded quickly to this concern and the suggested resolution was much better than hoped for. This was clearly an honest mistake and I highly recommend this seller as honest and professional. A++ seller!