Service Management by Mona J. Fitzsimmons and James A. Fitzsimmons (2010,...

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Item specifics

Condition
Good: A book that has been read but is in good condition. Very minimal damage to the cover including ...
ISBN
9780073403359
Book Title
Service Management
Publisher
McGraw-Hill Companies, T.H.E.
Item Length
12 in
Edition
7
Publication Year
2010
Format
Hardcover
Language
English
Item Height
0 in
Author
Mona J. Fitzsimmons, James A. Fitzsimmons
Genre
Non-Classifiable, Business & Economics
Topic
Industries / Service
Item Weight
0.1 Oz
Item Width
8.5 in
Number of Pages
608 Pages
Category

About this product

Product Identifiers

Publisher
McGraw-Hill Companies, T.H.E.
ISBN-10
0073403350
ISBN-13
9780073403359
eBay Product ID (ePID)
121962758

Product Key Features

Edition
7
Book Title
Service Management
Number of Pages
608 Pages
Language
English
Topic
Industries / Service
Publication Year
2010
Genre
Non-Classifiable, Business & Economics
Author
Mona J. Fitzsimmons, James A. Fitzsimmons
Format
Hardcover

Dimensions

Item Height
0 in
Item Weight
0.1 Oz
Item Length
12 in
Item Width
8.5 in

Additional Product Features

LCCN
2010-000230
Dewey Edition
22
Dewey Decimal
658
Synopsis
Offers conceptual and applied coverage of the aspects of the management and operation of services. This title helps to develop students' skills in both strategic and operational issues pertaining to services. It also offers the information on Six-Sigma and RFID, as well as the developments in other industry topics.
LC Classification Number
HD9980.5.F549 2011

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