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Design for Six Sigma for Service by Kai Yang (2005, Hardcover)

Better World Books (2825259)

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About this product

Product Identifiers

PublisherMcgraw-Hill Education

ISBN-100071445552

ISBN-139780071445559

eBay Product ID (ePID)43444779

Product Key Features

Book TitleDesign for Six Sigma for Service

Number of Pages512 Pages

LanguageEnglish

Publication Year2005

TopicEngineering (General), Research & Methodology, Quality Control

IllustratorYes

GenreTechnology & Engineering, Science, Business & Economics

AuthorKai Yang

FormatHardcover

Dimensions

Item Height1.5 in

Item Weight27.9 Oz

Item Length9.1 in

Item Width6.3 in

Additional Product Features

Intended AudienceTrade

LCCN2005-050471

Dewey Edition22

Dewey Decimal658.4/013

Table Of ContentDFSS in a Service Organization DFSS Roadmap in Service Organizations Value Analysis and Enhancement Lean Operation and Process Analysis Process Design: Deployment and Management Customer Analysis Service Quality Measures Theory of Inventive Problem Solving for Service Theory of Constraints Change Management Basic Statistical Methods in Service DFSS Advanced Statistical Methods in Service DFSS

SynopsisPublisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

LC Classification NumberTS156