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Service Systems Engineering and Management by A. Ravi Ravindran: New
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eBay item number:284938258648
Item specifics
- Condition
- Book Title
- Service Systems Engineering and Management
- Publication Date
- 2018-04-23
- ISBN
- 9781498723060
- Subject Area
- Technology & Engineering, Business & Economics
- Publication Name
- Service Systems Engineering and Management
- Publisher
- CRC Press LLC
- Item Length
- 9.5 in
- Subject
- Purchasing & Buying, Engineering (General), Industries / Service, Electrical
- Publication Year
- 2018
- Series
- Operations Research Ser.
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Item Height
- 1.5 in
- Item Weight
- 37.6 Oz
- Item Width
- 6.4 in
- Number of Pages
- 578 Pages
About this product
Product Information
Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today's economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems - Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management - supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and management Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management Bridges theory and practice Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.
Product Identifiers
Publisher
CRC Press LLC
ISBN-10
1498723063
ISBN-13
9781498723060
eBay Product ID (ePID)
240576884
Product Key Features
Number of Pages
578 Pages
Language
English
Publication Name
Service Systems Engineering and Management
Publication Year
2018
Subject
Purchasing & Buying, Engineering (General), Industries / Service, Electrical
Type
Textbook
Subject Area
Technology & Engineering, Business & Economics
Series
Operations Research Ser.
Format
Hardcover
Dimensions
Item Height
1.5 in
Item Weight
37.6 Oz
Item Length
9.5 in
Item Width
6.4 in
Additional Product Features
Intended Audience
College Audience
LCCN
2017-053777
Dewey Edition
23
Reviews
"I am thrilled to see this fabulous book getting published. I have been waiting for several years to offer a course on service engineering but never took the next step. As soon as I saw the contents of this book as well as the first couple of chapters, I got the inspiration to put in the paperwork to offer the course. The book is current, covers a vast set of service industries, goes deep in terms of analysis, focuses on applications of operations research, and is written like a textbook tailor made for classroom purposes. The authors bring in their years of experience into this masterpiece of a book. I am delighted that the authors have an extensive exercise section, several worked out examples, and are offering materials for other instructors. I cannot wait to read it cover to cover and teach the aforementioned course on service engineering. For me this book is the greatest thing since the slice of bread, and the Internet." -- Natarajan Gautam, Texas A&M University, USA "This is a well written book by distinguished faculty members in the discipline. The material covered is state-of-the-art and clearly explained. I highly recommend this as a textbook and as a reference book in the newly emerging area in industrial engineering." -- Bopaya Bidanda, University of Pittsburgh, USA p;lt;/EM> "This is a well written book by distinguished faculty members in the discipline. The material covered is state-of-the-art and clearly explained. I highly recommend this as a textbook and as a reference book in the newly emerging area in industrial engineering." -- Bopaya Bidanda, University of Pittsburgh, USA, "I am thrilled to see this fabulous book getting published. I have been waiting for several years to offer a course on service engineering but never took the next step. As soon as I saw the contents of this book as well as the first couple of chapters, I got the inspiration to put in the paperwork to offer the course. The book is current, covers a vast set of service industries, goes deep in terms of analysis, focuses on applications of operations research, and is written like a textbook tailor made for classroom purposes. The authors bring in their years of experience into this masterpiece of a book. I am delighted that the authors have an extensive exercise section, several worked out examples, and are offering materials for other instructors. I cannot wait to read it cover to cover and teach the aforementioned course on service engineering. For me this book is the greatest thing since the slice of bread, and the Internet." -- Natarajan Gautam, Texas A&M University, USA, "I am thrilled to see this fabulous book getting published. I have been waiting for several years to offer a course on service engineering but never took the next step. As soon as I saw the contents of this book as well as the first couple of chapters, I got the inspiration to put in the paperwork to offer the course. The book is current, covers a vast set of service industries, goes deep in terms of analysis, focuses on applications of operations research, and is written like a textbook tailor made for classroom purposes. The authors bring in their years of experience into this masterpiece of a book. I am delighted that the authors have an extensive exercise section, several worked out examples, and are offering materials for other instructors. I cannot wait to read it cover to cover and teach the aforementioned course on service engineering. For me this book is the greatest thing since the slice of bread, and the Internet." -- Natarajan Gautam, Texas A&M University, USA "This is a well written book by distinguished faculty members in the discipline. The material covered is state-of-the-art and clearly explained. I highly recommend this as a textbook and as a reference book in the newly emerging area in industrial engineering." -- Bopaya Bidanda, University of Pittsburgh, USA
Illustrated
Yes
Dewey Decimal
658
Lc Classification Number
Hd9980.5.R383 2018
Table of Content
Service Systems: An Overview. Forecasting Demand for Services. Design of Service. Evaluation of Service Systems. Supply Chain Engineering. Warehousing and Distribution. Financial Engineering. Revenue Management. Retail Engineering. Healthcare Delivery Systems. Financial Services. Exercises. References.
Copyright Date
2018
Item description from the seller
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eBay item number:284938258648
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| Shipping and handling | To | Service | Delivery*See Delivery notes |
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| Free shipping | United States | Standard Shipping | Estimated between Fri, Jun 28 and Wed, Jul 3 to 43230 |
| US $5.50 | United States | Expedited Shipping | Estimated between Mon, Jul 1 and Sat, Jul 6 to 43230 |
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e***l (97)- Feedback left by buyer.
Past year
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Super impressed with this seller! They had the best price by far for this book! Both the cost of the book and the shipping fee was far better than average! The book came exactly as described, it was well packaged and quite a bit earlier than expected! The seller was polite and replied quickly to my messages.
I’ll definitely make another purchase soon!
Thank you to the seller! Be safe and keep up the great work!
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Past 6 months
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WONDERFUL book! Better than described, in just like new condition [not just good]. Packaged very carefully, shipped very securely. Great seller, would buy from again in a heartbeat! No communication occurred, but I imagine it would have been as good as the rest of their customer service. Very happy with purchase, thank you very much!
t***1 (96)- Feedback left by buyer.
Past 6 months
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Excellent packaging, expedited shipping, great seller communication, and accurate photo representation. I'm very pleased to have received this graphic novel for a fair and competitive price. Brand new and sealed!! I would highly recommend and purchase from this reputable retailer again. Thank you 👍!