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Customer Service For Dummies - Paperback By Leland, Karen - ACCEPTABLE - Picture 1 of 1
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Customer Service For Dummies - Paperback By Leland, Karen - ACCEPTABLE

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Item specifics

Condition
Acceptable: A book with obvious wear. May have some damage to the cover but integrity still intact. ...
Brand
Unbranded
MPN
Does not apply
ISBN
9781568843919
Book Title
Customer Service for Dummies
Publisher
Wiley & Sons, Incorporated, John
Item Length
9.3 in
Publication Year
1995
Format
Trade Paperback
Language
English
Illustrator
Yes
Item Height
0.9 in
Author
Keith Bailey, Karen Leland
Genre
Business & Economics
Topic
Customer Relations
Item Weight
22.4 Oz
Item Width
7.4 in
Number of Pages
384 Pages

About this product

Product Information

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1568843917
ISBN-13
9781568843919
eBay Product ID (ePID)
205810

Product Key Features

Book Title
Customer Service for Dummies
Number of Pages
384 Pages
Language
English
Publication Year
1995
Topic
Customer Relations
Illustrator
Yes
Genre
Business & Economics
Author
Keith Bailey, Karen Leland
Format
Trade Paperback

Dimensions

Item Height
0.9 in
Item Weight
22.4 Oz
Item Length
9.3 in
Item Width
7.4 in

Additional Product Features

Intended Audience
Trade
Dewey Edition
22
Lccn
95-081423
Dewey Decimal
658.812
Lc Classification Number
Hf5415.5.B34 1995
Copyright Date
1995

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