Picture 1 of 1
Picture 1 of 1
Customer Service Operations: The Complete Guide - Hardcover - VERY GOOD
US $4.48
Condition:
Very Good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
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Free USPS Media MailTM.
Located in: Montgomery, Illinois, United States
Delivery:
Estimated between Tue, Oct 1 and Sat, Oct 5 to 43230
Returns:
30 days returns. Seller pays for return shipping.
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eBay item number:276416796454
Item specifics
- Condition
- Brand
- Unbranded
- MPN
- Does not apply
- ISBN
- 9780814450048
- Book Title
- Customer Service Operations : the Complete Guide
- Original Language
- English
- Publisher
- Amacom
- Item Length
- 10.2 in
- Publication Year
- 1991
- Format
- Hardcover
- Language
- English
- Genre
- Business & Economics
- Topic
- Customer Relations
- Item Weight
- 37 Oz
- Item Width
- 7.1 in
- Number of Pages
- 350 Pages
About this product
Product Identifiers
Publisher
Amacom
ISBN-10
0814450040
ISBN-13
9780814450048
eBay Product ID (ePID)
504824
Product Key Features
Original Language
English
Book Title
Customer Service Operations : the Complete Guide
Number of Pages
350 Pages
Language
English
Topic
Customer Relations
Publication Year
1991
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Weight
37 Oz
Item Length
10.2 in
Item Width
7.1 in
Additional Product Features
LCCN
90-056408
Dewey Edition
20
Dewey Decimal
658.8/12
Synopsis
Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You'll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, and advice about how to avoid dangerous pitfalls and how to position yourself for success. Filled with real-world examples you can easily adapt. You'll find model mission statements, formulas for setting quality standards, and new ways to keep focused on customer needs. Illustrated., A guide to developing and running a profitable service-oriented department, with tips on making a contribution to the company bottom line, focusing on customer needs, cutting costs while increasing efficiency, and choosing between telecommunications options.
LC Classification Number
HF5415.5.B529 1991
Item description from the seller
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Seller feedback (6,368,321)
- y***o (18)- Feedback left by buyer.Past monthVerified purchaseThis is an outstanding seller to deal with. Fair prices that are more than reasonable in this economy. The product is in better condition than described, a true value for my money. Packaged and shipped well shows seller has concern for the products he sells to arrive in excellent condition. The seller is friendly and communicates timely with his customers. I highly recommend this seller and would do business again anytime. Thank you.
- y***e (1006)- Feedback left by buyer.Past monthVerified purchaseCOVER TORN FROM SIDE OF PAGES BUT I WILL GLUE BACK! This is an outstanding seller to deal with. Fair prices that are more than reasonable in this economy. The product is in better condition than described, a true value for my money. Packaged and shipped well shows seller has concern for the products he sells to arrive in excellent condition. The seller is friendly and communicates timely with his customers. I highly recommend this seller and would do business again anytime. Thank you!
- s***t (535)- Feedback left by buyer.Past monthVerified purchaseThis is outstanding seller to deal with. Fair prices that are more than reasonable. The product is in better condition than described, a true value for my money. Packaged and shipped well shows seller has concern for the products they sell and arrives in excellent condition. The seller is very friendly and communicates well with customers. I highly recommend this seller and would do business again anytime without hesitation.
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