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Crucial Accountability: Tools for Resolving Violated Expectations, B - VERY GOOD

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US $3.89
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eBay item number:274252970093
Last updated on May 22, 2024 21:47:31 PDTView all revisionsView all revisions

Item specifics

Condition
Very Good: A book that does not look new and has been read but is in excellent condition. No obvious ...
Brand
Unbranded
MPN
Does not apply
ISBN
0071829318
Book Title
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Publisher
Mcgraw-Hill Education
Item Length
8.9 in
Edition
2
Publication Year
2013
Format
Trade Paperback
Language
English
Illustrator
Yes
Item Height
0.8 in
Author
Kerry Patterson, Ron Mcmillan, David Maxfield, Al Switzler, Joseph Grenny
Genre
Language Arts & Disciplines, Business & Economics, Psychology
Topic
Leadership, Business Communication / General, Communication Studies, General, Management, Interpersonal Relations
Item Weight
12.6 Oz
Item Width
6 in
Number of Pages
304 Pages

About this product

Product Identifiers

Publisher
Mcgraw-Hill Education
ISBN-10
0071829318
ISBN-13
9780071829311
eBay Product ID (ePID)
159938706

Product Key Features

Edition
2
Book Title
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Number of Pages
304 Pages
Language
English
Topic
Leadership, Business Communication / General, Communication Studies, General, Management, Interpersonal Relations
Publication Year
2013
Illustrator
Yes
Genre
Language Arts & Disciplines, Business & Economics, Psychology
Author
Kerry Patterson, Ron Mcmillan, David Maxfield, Al Switzler, Joseph Grenny
Format
Trade Paperback

Dimensions

Item Height
0.8 in
Item Weight
12.6 Oz
Item Length
8.9 in
Item Width
6 in

Additional Product Features

Intended Audience
Trade
LCCN
2013-006224
Dewey Edition
23
CLASSIFICATION_METADATA
{"IsNonfiction":["Yes"],"IsOther":["No"],"IsAdult":["No"],"MuzeFormatDesc":["Trade Paperback"],"IsChildren":["No"],"Genre":["LANGUAGE ARTS & DISCIPLINES","BUSINESS & ECONOMICS","PSYCHOLOGY"],"Topic":["Management","General","Communication Studies","Leadership","Business Communication / General","Interpersonal Relations"],"IsTextBook":["No"],"IsFiction":["No"]}
Dewey Decimal
302
Table Of Content
Foreword Preface Acknowledgments Introduction: What Is Crucial Accountability? And Who Cares? Part One: Work on Me First What to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold It Chapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create Safety What to Do During an Accountability Conversation Chapter 3: Describe the Gap How to Start an Accountability Conversation Chapter 4: Make It Motivating How to Help Others Want to Take Action Chapter 5: Make It Easy How to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and Flexible What to Do When Others Get Sidetracked,Scream, or Sulk Part Three: Move to Action What to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action Chapter 8: Put It All Together How to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 "Yeah-Buts" How to Deal with the Truly Tough Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic Questions The Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index
Synopsis
Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft, Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY : "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
LC Classification Number
HM1121.C78 2013
ebay_catalog_id
4
Copyright Date
2013

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4.9
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  • by kelvink789
    Aug 24, 2022

    great shape, saved money

    Great book at a great price

    Verified purchase: YesCondition: Pre-OwnedSold by: clickgoodwillbooks

  • by kascar-66
    Jan 27, 2021

    Help for better communication

    Needed this for class and this was a great deal in great condition. Good read too.

    Verified purchase: YesCondition: Pre-OwnedSold by: goodwillexpress

  • by eper1748
    Jul 16, 2020

    Fast and Easy

    Worth the purchase and the content is great.

    Verified purchase: YesCondition: Pre-OwnedSold by: lesalf89

  • by debolet
    Aug 20, 2019

    nice

    very good reading

    Verified purchase: YesCondition: Pre-OwnedSold by: goodwillbks

  • by cabmanhoss
    Sep 06, 2018

    100%

    Great product. Just as described.A++++

    Verified purchase: YesCondition: Pre-Owned

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