All our products are in good condition, but as most of our products are preowned, they show normal signs of use or are in like new condition. We do look over each item and will describe anything that is out of the ordinary- but we have and may inevitably over-look things.
Love the product. My outgoing calls sound great. very comfortable to wear for long periods. I only wish the battery life was longer but I am getting into the habit of putting it down on its charger case (which I highly recommend).