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Customer Service Training 101 : Quick and Easy Techniques That Get Great Results

marrussel42
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US $11.75
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Condition:
Very Good
“The only thing keeping this book from being listed "like new" is the minor bend on the back cover ”... Read moreabout condition
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Located in: Wellington, Colorado, United States
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eBay item number:235554110923

Item specifics

Condition
Very Good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller Notes
“The only thing keeping this book from being listed "like new" is the minor bend on the back cover ...
ISBN
9780814438916
Book Title
Customer Service Training 101 : Quick and Easy Techniques That Get Great Results
Item Length
9.2 in
Publisher
Amacom
Edition
3
Publication Year
2017
Format
Trade Paperback
Language
English
Item Height
0.6 in
Author
Renee Evenson
Genre
Business & Economics
Topic
Training, Consumer Behavior, Customer Relations
Item Width
7.4 in
Item Weight
14.9 Oz
Number of Pages
240 Pages

About this product

Product Information

If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in:* Creating positive first impressions* Speaking and writing effectively* Listening attentively* Identifying needs* Making customers feel valued* Confidently handling customer complaints* And moreYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.

Product Identifiers

Publisher
Amacom
ISBN-10
0814438911
ISBN-13
9780814438916
eBay Product ID (ePID)
237801819

Product Key Features

Book Title
Customer Service Training 101 : Quick and Easy Techniques That Get Great Results
Edition
3
Author
Renee Evenson
Format
Trade Paperback
Language
English
Topic
Training, Consumer Behavior, Customer Relations
Publication Year
2017
Genre
Business & Economics
Number of Pages
240 Pages

Dimensions

Item Length
9.2 in
Item Height
0.6 in
Item Width
7.4 in
Item Weight
14.9 Oz

Additional Product Features

Intended Audience
Trade
Number of Volumes
1 Vol.
Lc Classification Number
Hf5415.5.E89 2018
Edition Description
Special
Copyright Date
2018
Lccn
2017-015093
Dewey Decimal
658.3/1245
Dewey Edition
22

Item description from the seller

marrussel42

marrussel42

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