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Customer Service Skills for Success by Robert W. Lucas (2008, Trade Paperback) - Picture 1 of 1
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Customer Service Skills for Success by Robert W. Lucas (2008, Trade Paperback)

jgibson22
  • (11)
US $6.00
Condition:
Good
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Located in: East Liverpool, Ohio, United States
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eBay item number:226013712389

Item specifics

Condition
Good: A book that has been read but is in good condition. Very minimal damage to the cover including ...
ISBN
9780073545448
Publication Year
2008
Type
Textbook
Format
Trade Paperback
Language
English
Publication Name
Customer Service Skills for Success
Item Height
0.5in
Author
Robert W. Lucas
Item Length
9.9in
Publisher
McGraw-Hill Higher Education
Item Width
8in
Item Weight
19.9 Oz
Number of Pages
320 Pages

About this product

Product Information

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Product Identifiers

Publisher
McGraw-Hill Higher Education
ISBN-10
0073545449
ISBN-13
9780073545448
eBay Product ID (ePID)
63848738

Product Key Features

Author
Robert W. Lucas
Publication Name
Customer Service Skills for Success
Format
Trade Paperback
Language
English
Publication Year
2008
Type
Textbook
Number of Pages
320 Pages

Dimensions

Item Length
9.9in
Item Height
0.5in
Item Width
8in
Item Weight
19.9 Oz

Additional Product Features

Lc Classification Number
Hf5415.5.L83 2009
Edition Number
4
Copyright Date
2009
Target Audience
College Audience
Topic
Customer Relations
Lccn
2007-045960
Dewey Decimal
658.8/12
Dewey Edition
23
Illustrated
Yes
Genre
Business & Economics

Item description from the seller

jgibson22

jgibson22

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Joined Jan 2016

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4.5
4 product ratings
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  • by tamkess
    Oct 05, 2008

    Customer Service Skills for Success

    Purchased for my college class. This book is very easy to read, excellent layout. I would recommend this for anyone interested in learning more about customer service.

  • by kk161991
    Jan 26, 2011

    Good book! Very helpful.

    I needed it for my Health care Customer Service class, and it helps a lot. It is clearly written. It isn't the most beautiful book in the world, but it gets the job done.

  • by AyFi5P15Tca@Deleted
    Apr 02, 2011

    Fast shipping

    Timing is excellent and the product was better that I expected. I recommend to use this vendor. will use this vendor again in the future.

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