Zero Outage: Putting ICT Quality First in the Digital Era (Managemen)

jasox71
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Last updated on Aug 27, 2021 06:59:12 PDTView all revisionsView all revisions

Item specifics

Condition
Like New: A book that looks new but has been read. Cover has no visible wear, and the dust jacket ...
Narrative Type
Nonfiction
ISBN
9783319537382
EAN
9783319537382
Subject Area
Computers, Business & Economics
Publication Name
Zero Outage : Unsurpassed It Quality in the Age of Digitization
Publisher
Springer International Publishing A&G
Item Length
9.3 in
Subject
Enterprise Applications / Business Intelligence Tools, Management Information Systems, Information Management, Enterprise Applications / General, Information Technology
Publication Year
2017
Series
Management for Professionals Ser.
Type
Textbook
Format
Hardcover
Language
English
Author
Jasmin Bensch, Stephan Kasulke
Item Weight
146.2 Oz
Item Width
6.1 in
Number of Pages
Xvii, 174 Pages
Category

About this product

Product Identifiers

Publisher
Springer International Publishing A&G
ISBN-10
3319537385
ISBN-13
9783319537382
eBay Product ID (ePID)
235983529

Product Key Features

Number of Pages
Xvii, 174 Pages
Publication Name
Zero Outage : Unsurpassed It Quality in the Age of Digitization
Language
English
Publication Year
2017
Subject
Enterprise Applications / Business Intelligence Tools, Management Information Systems, Information Management, Enterprise Applications / General, Information Technology
Type
Textbook
Subject Area
Computers, Business & Economics
Author
Jasmin Bensch, Stephan Kasulke
Series
Management for Professionals Ser.
Format
Hardcover

Dimensions

Item Weight
146.2 Oz
Item Length
9.3 in
Item Width
6.1 in

Additional Product Features

Number of Volumes
1 vol.
Illustrated
Yes
Table Of Content
Introduction - Zero Outage as a Guiding Principle for IT.- Different Perspectives on Quality.- ISO, ITIL & Co - A Baseline and Orientation How To.- Focus on Quality - Trends and Realities of Business.- Building a Solid Foundation: The Four Comerstones of Quality Management.- Quality in the Organization: From Individual Functions to a Zero Outage Organization.- Operational Quality: Zero Outage Ensures Reliability and Sustainability.- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step.- Quality in Projects: Achieving Success through Standards and Transparency.- From Customer Perspective to Customer Satisfaction.- The Challenge of Statutory Regulations.- Ensuring Maximum Security.- Business Continuity Management: Managing Crises Successfully.- Partners and Supplier Management: Achieving Success Together.- Initiating and Growing a Zero Outage Culture.- Summary.
Synopsis
This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes - the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach., Introduction - Zero Outage as a Guiding Principle for IT.- Different Perspectives on Quality.- ISO, ITIL & Co - A Baseline and Orientation How To.- Focus on Quality - Trends and Realities of Business.- Building a Solid Foundation: The Four Comerstones of Quality Management.- Quality in the Organization: From Individual Functions to a Zero Outage Organization.- Operational Quality: Zero Outage Ensures Reliability and Sustainability.- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step.- Quality in Projects: Achieving Success through Standards and Transparency.- From Customer Perspective to Customer Satisfaction.- The Challenge of Statutory Regulations.- Ensuring Maximum Security.- Business Continuity Management: Managing Crises Successfully.- Partners and Supplier Management: Achieving Success Together.- Initiating and Growing a Zero Outage Culture.- Summary.
LC Classification Number
HD30.2

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