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Experience-Centric Organization : How to Win Through Customer Experience by Simon David Clatworthy (2019, Trade Paperback)
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The product is a textbook titled "Experience-Centric Organization: How to Win Through Customer Experience" by Simon David Clatworthy. Published by O'reilly Media, it focuses on business and economics, particularly in the areas of business communication, consumer behavior, customer relations, and commerce. The book, with 266 pages, emphasizes the importance of customer experience in winning in today's competitive market. It offers insights and strategies for organizations to become more customer-centric and improve their overall customer experience. I always try to ship within one day of payment. Please ask any questions before bidding.
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About this product
Product Identifiers
PublisherO'reilly Media, Incorporated
ISBN-101492045772
ISBN-139781492045779
eBay Product ID (ePID)18038402580
Product Key Features
Number of Pages266 Pages
Publication NameExperience-Centric Organization : How to Win Through Customer Experience
LanguageEnglish
Publication Year2019
SubjectBusiness Communication / General, Customer Relations, Consumer Behavior, Commerce
TypeTextbook
Subject AreaBusiness & Economics
AuthorSimon David Clatworthy
FormatTrade Paperback
Dimensions
Item Height0.6 in
Item Weight17.7 Oz
Item Length9 in
Item Width6.1 in
Additional Product Features
Intended AudienceScholarly & Professional
LCCN2021-301449
TitleLeadingThe
Dewey Edition23
IllustratedYes
Dewey Decimal658.8/12
SynopsisIs your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers. Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers' experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you'll discover how experience-centricity can drive the whole organization. Learn the five steps necessary to transform into an experience-centric organization Explore the underlying structure needed to design and deliver memorable experiences Understand how customers and clients experience products and services Develop experiential DNA as an extension of your brand DNA Be proactive by translating cultural trends into experiences
LC Classification NumberHF5415.5
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