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Salesforce.com for Dummies by Kao, Liz; Paz, Jon

by Kao, Liz; Paz, Jon | PB | Good
ThriftBooks
  • (3609542)
US $6.17
Condition:
Good
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Read moreabout condition
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Item specifics

Condition
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller Notes
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ...
Binding
Paperback
Weight
1 lbs
Product Group
Book
IsTextBook
No
ISBN
1119239311
Book Title
Salesforce. Com for Dummies
Publisher
Wiley & Sons, Incorporated, John
Item Length
9.2 in
Edition
6
Publication Year
2016
Type
Textbook
Format
Trade Paperback
Language
English
Illustrator
Yes
Item Height
1.1 in
Author
Jon Paz, Matt Kaufman, Liz KAO, Tom Wong
Genre
Computers, Business & Economics
Topic
Customer Relations, Enterprise Applications / General
Item Weight
21.7 Oz
Item Width
7.4 in
Number of Pages
464 Pages

About this product

Product Information

Your all-access guide to reaping the benefits of Salesforce.com Salesforce.com has a rapidly expanding influence over the way companies across the globe interact with their clientele. Written by Salesforce.com insiders with years of experience in customer relationship management (CRM) solutions, Salesforce.com For Dummies gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll discover how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, create accurate projects based on past performance, and so much more. A customizable, on-demand CRM solution, Salesforce.com allows businesses to organize and manage all of their customer information--leads, opportunities, contacts, accounts, cases, and solutions--in one place. Whether you're a Windows or Mac user, this down-to-earth, friendly guide shows you how to maximize Salesforce.com's capabilities to close deals faster, gain real-time visibility into sales, and collaborate instantly. Customize the new user interface with apps, widgets, and tools Prospect leads, drive sales, and provide outstanding customer service Manage contacts, identify opportunities, and analyze your results Collaborate with colleagues using Chatter If you're new to Salesforce.com or an existing user looking for the latest tips and tricks to maximize its potential, this friendly guide has you covered.

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1119239311
ISBN-13
9781119239314
eBay Product ID (ePID)
219256000

Product Key Features

Edition
6
Book Title
Salesforce. Com for Dummies
Number of Pages
464 Pages
Language
English
Publication Year
2016
Topic
Customer Relations, Enterprise Applications / General
Illustrator
Yes
Genre
Computers, Business & Economics
Type
Textbook
Author
Jon Paz, Matt Kaufman, Liz KAO, Tom Wong
Format
Trade Paperback

Dimensions

Item Height
1.1 in
Item Weight
21.7 Oz
Item Length
9.2 in
Item Width
7.4 in

Additional Product Features

Intended Audience
Scholarly & Professional
Dewey Edition
23
Lccn
2016-935333
Dewey Decimal
658.8/12
Lc Classification Number
Hf5415.5
Table of Content
Introduction 1 Part 1: Introducing Salesforce 5 CHAPTER 1: Customer Relationship Management at a Glance 7 CHAPTER 2: Discovering Salesforce.com's Products 13 Part 2: Understanding Salesforce Features 21 CHAPTER 3: Navigating Salesforce 23 CHAPTER 4: Personalizing Salesforce 45 CHAPTER 5: Working in Salesforce 63 CHAPTER 6: Collaborating in the Cloud 91 Part 3: Closing More Deals with Sales Cloud 107 CHAPTER 7: Tracking Leads 109 CHAPTER 8: Using Accounts 131 CHAPTER 9: Developing Contacts 141 CHAPTER 10: Tracking Opportunities 153 CHAPTER 11: Tracking Products and Price Books 165 CHAPTER 12: Managing Your Partners 183 Part 4: Providing Support with Service Cloud 195 CHAPTER 13: Tracking the Support Life Cycle with Cases 197 CHAPTER 14: Diversifying Your Support Channels 205 Part 5: Generating Demand with Marketing Cloud 217 CHAPTER 15: Creating Campaigns with Marketing Cloud 219 CHAPTER 16: Driving Sales Effectiveness with Salesforce Content 241 Part 6: Mastering Basic Salesforce Administration 253 CHAPTER 17: Performing Common Configurations 255 CHAPTER 18: Diving Deeper into Standard Object Setup 287 CHAPTER 19: Building Custom Apps 301 CHAPTER 20: Introducing the Lightning Experience 317 CHAPTER 21: Accessing the Right Data with User Permissions 331 CHAPTER 22: Managing Data 351 Part 7: Measuring Overall Business Performance 365 CHAPTER 23: Analyzing Data with Reports 367 CHAPTER 24: Seeing the Big Picture with Dashboards 387 Part 8: The Part of Tens 403 CHAPTER 25: Ten Ways to Drive More Productivity 405 CHAPTER 26: Ten Keys to a Successful Implementation 409 Index 415
Copyright Date
2016

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ThriftBooks

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  • by ashwyn96
    Oct 22, 2019

    Good Value

    Good reference material

    Verified purchase: YesCondition: NewSold by: orlyman

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