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Benchmarking : The Search for Industry Best Practices That Lead to Superior Performance by Robert C. Camp (1989, Hardcover)

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Benchmarking : The Search for Industry Best Practices Robert Camp 1989 HC

About this product

Product Identifiers

PublisherProductivity Press

ISBN-100527916358

ISBN-139780527916350

eBay Product ID (ePID)803294

Product Key Features

Number of Pages320 Pages

LanguageEnglish

Publication NameBenchmarking : the Search for Industry Best Practices That Lead to Superior Performance

SubjectTotal Quality Management, Quality Control

Publication Year1989

TypeTextbook

AuthorRobert C. Camp

Subject AreaBusiness & Economics

FormatHardcover

Dimensions

Item Height1 in

Item Weight20 Oz

Item Length9.3 in

Item Width6.3 in

Additional Product Features

Intended AudienceScholarly & Professional

Dewey Edition19

IllustratedYes

Dewey Decimal658.4/7

Table Of ContentIntroduction Why Benchmark? What to Benchmark Identifying Comparative Companies (Benchmarking Partners) Data Collection Methods Determining the Current Competitive Gap Projecting Future Performance Levels Communicating Benchmark Findings Establishing Functional Goals Developing Action Plans Implementing Specific Actions and Monitoring Progress Recalibrating Beyond Benchmarking

SynopsisWritten by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.