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David McLachlan The Lean CX Score (Paperback) (UK IMPORT)

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eBay item number:134903371901
Last updated on Apr 12, 2024 12:05:58 PDTView all revisionsView all revisions

Item specifics

Condition
Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the ...
Book Title
The Lean CX Score
Title
The Lean CX Score
Subtitle
How does your business measure up?
ISBN-10
0994196393
EAN
9780994196392
ISBN
9780994196392
Genre
Business & Finance
Release Date
09/11/2017
Release Year
2017
Item Height
198mm
Item Length
129mm
Item Width
12mm
Item Weight
213g
Publication Year
2017
Type
Textbook
Format
Trade Paperback
Language
English
Subject Area
Business & Economics
Publication Name
Lean Cx Score : How Does Your Business Measure Up?
Author
David Mclachlan
Educational Level
Adult & Further Education
Publisher
Mclachlan, David
Subject
General

About this product

Product Information

You are either becoming an industry disruptor, or you will soon be put out of business by one. The Lean CX Score is a brand new repeatable framework that shows you how to create industry disruptors out of normal products and services, while improving the speed, morale and engagement of your teams. Using an approach backed by over a decade of research, and packed with real life stories, the Lean CX Score will show you how you can: Increase sales by 67% Grow business revenue by over 260% Improve customer retention by 70% Reduce customer complaints by 22% Reduce mistakes and errors by 47% Improve team engagement by up to 27% Improve total shareholder return by 76% ...and much, much more. The landscape of global business is changing. If you're not using the Lean CX Score, your competitor is. Now is the time to put it to use and give yourself the success you deserve.

Product Identifiers

Publisher
Mclachlan, David
ISBN-10
0994196393
ISBN-13
9780994196392
eBay Product ID (ePID)
23038733254

Product Key Features

Author
David Mclachlan
Publication Name
Lean Cx Score : How Does Your Business Measure Up?
Format
Trade Paperback
Language
English
Educational Level
Adult & Further Education
Subject
General
Publication Year
2017
Type
Textbook
Subject Area
Business & Economics

Additional Product Features

Copyright Date
2017
Target Audience
Adult Education

Item description from the seller

Business seller information

Value Added Tax Number:
  • GB 864154811
Rarewaves

Rarewaves

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This is an outstanding seller to deal with. Fair prices that are more than reasonable in this economy. The product is in better condition than described, a true value for my money. Packaging and shipping shows concern for the products to arrive in excellent condition. The seller communicates timely with his customers. I highly recommend this seller and would do business again anytime. Thank you.
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