Excellent companion product for our Kitchen Aid burr coffee grinder. Have always loved pour-over coffee, but had wanted a programmable way to make it. Voila; this is it. The water takes a while to heat up, and the process isn't fast, but the results are worth the time. Takes a while to get the hang of how many cups you'll need, etc. Best use for us is to set it up the night before, and wake to strong coffee in the morning. Hot plate only stays on a limited time, so get the timing right for your schedule. The test will be the long haul; we've had this only 2 weeks, but so far so good. Our old Zojirushi makers only seemed to last about a year before they died. Fingers crossed.