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Perfect Phrases for Customer Service, Second Edition [Perfect Phrases Series] by
US $4.31
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Located in: Interlochen, Michigan, United States
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Estimated between Thu, Jun 27 and Sat, Jun 29 to 43230
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eBay item number:116136277042
Item specifics
- Condition
- ISBN
- 9780071745062
- Book Title
- Perfect Phrases for Customer Service, Second Edition
- Publisher
- Mcgraw-Hill Education
- Item Length
- 8 in
- Edition
- 2
- Publication Year
- 2010
- Format
- Trade Paperback
- Language
- English
- Illustrator
- Yes
- Item Height
- 0.5 in
- Features
- Revised
- Genre
- Business & Economics
- Topic
- Training, Customer Relations
- Item Weight
- 9.2 Oz
- Item Width
- 5 in
- Number of Pages
- 256 Pages
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071745068
ISBN-13
9780071745062
eBay Product ID (ePID)
92283022
Product Key Features
Edition
2
Book Title
Perfect Phrases for Customer Service, Second Edition
Number of Pages
256 Pages
Language
English
Topic
Training, Customer Relations
Publication Year
2010
Illustrator
Yes
Features
Revised
Genre
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
9.2 Oz
Item Length
8 in
Item Width
5 in
Additional Product Features
Intended Audience
Trade
LCCN
2010-029977
Dewey Edition
22
Dewey Decimal
658.812
Edition Description
Revised edition
Table Of Content
Partial Table of Contents: Preface ; About the Author ; Part One: Succeeding at Customer Service ; Chapter 1: Basics of Customer Service; Chapter 2: Customer Service Tools and Techniques; Part Two: Dealing with Specific Customer Situations ;
Synopsis
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence., THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers
LC Classification Number
HF5415.5
Copyright Date
2011
ebay_catalog_id
4
Item description from the seller
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eBay item number:116136277042
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