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This latest purchased of a laser from China went very well. The laser arrived in very good shape and in less than a week from ordering. There were no issues and having had several lasers with Ruida controllers it was easy to get into production. The little support I requested was quite good and while language is always an issue, their English is 1,000x better than my Chinese. Buying any laser cutter from China will be a bit of an issue for the uninitiated but if you're the slightest bit technical and have patience with setup then you'll be golden ... and you'll be loving the fantastic value as you cut and etch project after project.
Verified purchase: Yes | Condition: New
Once unpackaged and setup, the machine has worked great. The exhaust fan is terrible and should be replaced, but a 6” inline fan is around $20 to $30. The only issue I have had is a fuse blew in the water chiller. Extra fuses came with the machine, so I replaced it and works great. So far, I have engraved fleece blankets, wood, glass, rocks, cut 8mm acrylic, and marked metal (with dry moly spray).
Verified purchase: Yes | Condition: New
I was able to use it without having to align the mirrors. Everything worked as advertised. Of course, I did some improvements to make live easier for me (like adding a rotary attachment connector to the inside instead of unplugging cables at the controller, like the manual suggests). All in all I'm happy with the purchase.
Verified purchase: Yes | Condition: New
The Laser Cutter works great. The documentation could use some improvement, particularly for the RDWorks program. Fanny is nice to work with.
Verified purchase: Yes | Condition: New
Very good customer service (Monica). Machine arrived in good shape from China to Florida, packed well. Set up was quick, so far everything is fine. Good software (RDWorks).
Verified purchase: Yes | Condition: New