We’re always striving to make our site more accessible and do so in a number of ways:
- We make links on our site descriptive and provide alternative text for images to help people using assistive technology, like screen reader software
- We consider accessibility when we design new eBay pages or update existing pages
- We increase the contrast between fonts and backgrounds to make pages easier to read
- We make eBay easier to navigate without using a mouse
- We’ve trained our customer support agents to assist users with disabilities
Using your keyboard to navigate eBay
You can use the following keyboard commands to help navigate eBay:
- Tab: Move to the next interactive item (link, button, input, etc.)
- Shift+Tab: Move to the previous interactive item
- Arrow Keys (Up, Down, Left, Right): Navigate within some page component
- Enter: Interact with items on the page
You can also use Space and Arrow keys on some page components.
Skip to main content
There are common links inside the header at the top of every eBay page to make it easier for all users to navigate eBay.com.
The first of these is a “Skip to main content” link that goes directly to the main content of the page. Once it receives keyboard focus, the content is visually presented on the page.
On the eBay homepage, we automatically move focus into the Search field to make shopping on eBay quicker and easier. To get to the “Skip to main content” link on the homepage, you’ll need to press Shift+Tab from the Search field.
Screen reader or browser combinations
eBay’s accessibility team advises using one of the following screen reader or browser combinations while using eBay:
- JAWS with Chrome on Windows
- NVDA with Firefox on Windows
- VoiceOver with Safari on Mac OS
Note: Microsoft will no longer be supporting Internet Explorer 11. As of 17 August 2021, customers using IE 11 with eBay may have a degraded experience.
You’ll find extra information for using these screen readers through the following links:
- Freedom Scientific: JAWS 2020 Documentation - opens in new window or tab
- NVDA: NVDA User Guide - opens in new window or tab
- Apple: VoiceOver User Guide - opens in new window or tab
When we use non-standard keyboard shortcuts, we display the shortcuts on the page either directly or in a help or information button near the widget that needs the non-standard keyboard shortcuts.
Using a screen reader to navigate eBay
eBay members using screen readers can navigate eBay using keyboard navigation, as well as the following:
Landmarks and headings
Use landmarks and headings to quickly navigate an eBay page. Most eBay pages have landmarks for the following parts of the page:
- Main content
- Footer (sometimes called “content information” by screen readers)
Keyboard shortcuts for navigating via landmarks and headings
You can use the following keyboard shortcuts to navigate:
- JAWS: R (go to next landmark or region)
- JAWS: H (go to next heading)
- NVDA: D (go to next landmark)
- NVDA: H (go to next heading)
- VoiceOver: Control+Option+Command+H (go to next heading)
You can use the Shift key to reverse the direction of these keyboard shortcuts. For example, if the H key goes to the next heading, then Shift+H will take you back to the previous heading.