3 min article

Using apps on eBay

eBay verified apps can help you create great listings and give you insights into trends, prices, profits, and more.

The Apps Center - opens in new window or tab on eBay lists applications that can be integrated into My eBay. Some applications have been developed by eBay, and some by third parties. Applications that have been developed by eBay certified providers have the eBay Certified Provider Services icon.

Finding an app

Go to the Apps Center - opens in new window or tab to find an application.

Once in the Apps Center, you can explore applications by selecting a category on the left side of the page, or enter keywords into the search box at the top of the page. We'll also show you featured applications.

Select an app for a description of the application and details about pricing and requirements.

Subscribing to an app

When you subscribe to an app, your subscription is with the application developer.

Here's how to subscribe to an app:

  1. In the Apps Center - opens in new window or tab, select the application you're interested in.
  2. Review the plan, including any pricing details.
  3. Depending on the app, you'll see different options. You may be able to select Try it Free or Get it Free.
  4. Review and accept any terms of use and privacy policies, and then select the Confirm Subscription button.

Accessing your apps

After you've subscribed to an app, you can open it from My eBay.

Here's how to open an app:

  1. Go to Manage applications - opens in new window or tab in My eBay.
  2. Select Start next to the application you want to open.

Getting help with an app

For help with any of the applications in the Apps Center, contact the developer of the app directly.

Here's how to contact the developer:

  1. Go to Manage applications - opens in new window or tab in My eBay.
  2. Select Contact support next to the app you need help with.

Unsubscribing from an app

If you want to unsubscribe from an app, here's how:

  1. Go to Manage applications - opens in new window or tab in My eBay.
  2. Select Other actions next to the application you'd like to unsubscribe from, then choose Unsubscribe.
  3. Select Yes.

Applications you've recently unsubscribed from are listed under Applications unsubscribed in the last 60 days in the Apps Center.

Tip
Even if you already have a PayPal account set up for automatic payment of your fees, you'll need to set up PayPal as an automatic payment method for each of your applications. If you need assistance with your payment, contact the developer or PayPal Customer Support - opens in new window or tab.

Understanding your subscription status

To view the status of your app subscription:

  1. Go to Manage applications - opens in new window or tab in My eBay.
  2. Your status will be indicated next to each of your applications.

Here's what each status means:

  • Pending: Your subscription is being set up. If your status remains pending for longer than 15 minutes, contact the developer
  • Active: You can use the application. Paid subscriptions with an active status appear on your monthly invoice
  • Pending cancelation: You have requested we cancel your subscription. If it's an application that isn't prorated, you'll have access to the application until you've used up the time you paid for
  • Canceled: You can no longer use the application, and the application's developer no longer has access to your eBay data. Once a subscription is cancelled, the last charge for it will appear on your next billing statement
  • Suspended: You have been temporarily blocked from using the application. This usually means your payment wasn't successful or there is some other problem with your account. Please contact the developer to resolve the problem and reinstate your account. Suspended apps continue to be billed

Paying for your app subscription

Some apps have a subscription fee. As a convenience to both eBay sellers and application developers, eBay processes payments to the developer through PayPal. You'll see separate details for each application you subscribe to in Account. Learn more about viewing your invoice and discover how you can make a payment.

eBay verified apps can help you create great listings and give you insights into trends, prices, profits, and more.

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