We’re doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country.
Shipping & Tracking
- Top shipping & tracking articles for you
- Additional support during COVID-19 for buyers and sellers on eBay3 min article
- Buying as a guest2 min article
You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
- Get help if you bought as a guest3 min article
If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you’re not able to resolve your issue with the seller, we’re always available to step in and help.
Shipping & Tracking for Buyers
- Tracking your item1 min article
You can follow your package online all the way to your shipping address when the seller uploads tracking information.
- Shipping rates for buyers1 min article
You can find out how much shipping costs in the shipping section of every eBay listing. We always show the shipping cost separately from the item cost to make clear exactly how much you’ll pay for delivery before you go to checkout.
- Delivery date options for buyers2 min article
Estimated delivery dates let you know when you can expect an eBay item to arrive.
- Saving through combined shipping2 min article
Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. You might also get a shipping discount because the seller saves money by combining items.
- Changing your shipping details after a purchase3 min article
If you’ve already completed your purchase but need to make a change to your address or the shipping details, contact the seller as soon as possible to let them know.
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- Buying items with eBay Guaranteed Delivery1 min article
With eBay Guaranteed Delivery, you can narrow down your search results based on how quickly you want an item delivered.
- Buying with local pickup1 min article
Many sellers offer free local pickup, especially for large items which may be difficult to ship. You can collect the item in person, inspect it before you take it home, and save money by not having to pay for shipping.
- International purchases and shipping for buyers3 min article
You’ll find items from all over the world on eBay. If you buy from an overseas seller, they may send the item to you through regular international shipping services, or if they’re in the US or the UK, they may choose to use eBay’s Global Shipping Program (GSP).
Shipping for Sellers
- Setting up your shipping options2 min article
There are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
- Offering combined shipping2 min article
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
- Shipping rates for sellers1 min article
Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.
- Labels and packaging tipsFind out what you need to know about getting your item to your buyer quickly and safely.1 min article
- Global Shipping Program10 min article
The Global Shipping Program makes your items available to more than 60 million buyers worldwide. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program.
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- Offering eBay Guaranteed Delivery4 min article
eBay Guaranteed Delivery makes it easy for sellers to offer an exceptional experience to buyers by offering fast, accurate, and reliable delivery times, while buyers can narrow their search results based on how quickly they want an item delivered.
- Estimated delivery dates for sellers2 min article
For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. That's why we always show an estimated delivery date on eBay listings.
- Tracking items you've sold3 min article
Uploading tracking details after you've sent an item enables you and your buyer to follow its journey, all the way through to delivery.
- Using our shipping calculator2 min article
When you create a listing using the calculated shipping option, we use our shipping calculator to automatically update the shipping charge a buyer sees, based on their location, and the details you provide on your package and delivery service.
- Shipping discounts5 min article
Offering shipping discounts can encourage buyers to add more of your items to their purchase. You can automatically apply a discount to the shipping cost when a buyer purchases multiple items, offer carrier-specific discounts, or even offer savings on shipping as a promotional tool in your listings.
- International shipping for sellers8 min article
Selling internationally is a great way to grow your business, and it's easy to get started. Simply add international shipping and your listings will become available to millions of eBay buyers worldwide.