4 min article

Interfering with transactions policy

To ensure we keep all our buyers and sellers safe, we don't allow any interference with transactions on eBay. In situations like that both parties would lose out on protections we've put in place, such as the eBay Money Back Guarantee.

See our full Interfering with transactions policy guidelines for additional details on actions that would be considered interference.

If you think another eBay member is violating our transaction interference guidelines, you can contact customer support and let us know.

Frequently Asked Questions

 

I need an item now, but the auction hasn't ended. Can I ask the seller to end the auction early if I agree to pay more than the current highest bid?

No, this is interfering with the auction and it's not allowed. If something went wrong with the transaction, you wouldn't be covered by the eBay Money Back Guarantee.

Is it ever ok to contact a seller during an auction?

Yes, it's ok to contact a seller during an auction, as long as you aren't attempting to interfere with a transaction. We don't consider getting more information from them about an item as transaction interference. Just select Ask a question in the listing. You shouldn't attempt to share direct contact information prior to purchasing an item, as this is against our Offers to buy or sell outside of eBay policy.

Read our full policy

Interfering with transactions policy overview

Transaction interference

  • Members are not allowed to interfere with another member's transaction
  • Members are not permitted to email buyers in an open or completed transaction to warn them away from a seller or item. If you have a problem with a transaction, please view our Feedback policies and review how to avoid seller fraud

Violations of this policy may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of eBay fees on cancelled listings
  • Loss of PowerSeller status

Some examples

Mary has found the perfect dinner set for a party she wishes to host at her brand new home. Unfortunately, the auction-style listing will not end for another 6 days and the party is this weekend! Mary decides to e-mail the seller directly with an offer to buy the dinnerware immediately and directly from the seller and obtain overnight shipping for the item. By emailing the seller directly with an offer to purchase, Mary is in violation of the Transaction interference policy.

Why does eBay have this policy?

eBay has this policy in order to protect the community from potentially fraudulent transactions which are more likely to occur outside of eBay. Remember: if the seller offers to sell you the item directly without bidding on or winning the item on eBay, this is a violation of eBay policy and you will lose the benefit of eBay purchase protection programs. Please report it to us immediately.

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