2 min article

Digitally delivered goods policy

Digitally delivered goods – products or content that can be downloaded from a website, or sent via email – can infringe on the legal rights of the original content owner, and can also create risk for our buyers.

As such, we restrict the types of digitally delivered goods that can be sold, and have guidelines for the information that must be included in any digitally delivered goods listing and product. Please see our full policy guidelines for more details.

When you sell digitally delivered goods on eBay, you must include a statement in your listing and product that says you legally own the content or are authorized to sell it.

Sellers should also check to ensure compliance with our Compilation and informational items policy.

Frequently Asked Questions

 

What are some examples of digitally delivered goods I could sell on eBay?

As long as you follow the guidelines, you can sell tickets, domain names, software product keys, and online gaming items such as characters, currency, and points.

What sort of content and software is prohibited?

You can't sell digitally delivered goods that could damage a buyer's devices, be used maliciously, or to invade privacy. In addition, you can't sell any digital content that you aren't authorized to sell. You'll find more details on specific digitally delivered goods that aren't allowed on eBay in our full policy.

Read our full policy

Digitally delivered goods policy overview

We consider digitally delivered goods to be information or content that you can download from a website or receive by email.

You can list most digitally delivered goods on eBay as long as you follow these guidelines:

  • You need to list your item only in the Everything Else > Information Products category using only the Classified Ad format
  • Your listing clearly states that you legally own the content (sometimes called intellectual property) or are authorized to sell it by the owner, the owner's authorized agent, or the law
  • Your items can't have any sexually-oriented adult (pornographic) content. For more details, see our Adult Only category policy
  • Your item can't include software that would damage anyone's computer, could be used for malicious purposes like sending spam emails or spreading a computer virus, or would violate anyone's privacy (spyware or cookies, for example). For more details, see our JavaScript policy
  • You have to be verified on PayPal - opens in new window or tab to help confirm your identity
  • Local pickup is not allowed for digital items

In addition to meeting the guidelines of this policy, listings and products for all informational products also need to meet the requirements of our compilation and informational items policy. For more information on selling gift cards, please see the Gift cards policy.

We may approve certain first party providers to list digitally delivered goods for sale outside of these guidelines.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features. All of your listings and products may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts.

 

What are the guidelines?

Allowed Allowed

The following items can offer digitally delivery:

  • Tickets
  • Domain names
  • eTopps trading cards
  • Software product keys
  • Online gaming items such as characters, currency, points, in-game items, etc.

Examples of digitally delivered goods that you can list on eBay as long as you follow the requirements above:

  • MP3 music you wrote, recorded, and own all the rights to
  • Homemade movies you created and own the rights to
  • Computer software you created and own the rights to
  • Software that you're authorized to sell online by the owner, the owner's authorized agent, or the law
  • Digital art you captured yourself and own the rights to or that you're authorized to sell online by the owner, the owner's authorized agent, or the law
  • Photos you captured yourself and own the rights to
  • Recipes you created yourself and own the rights to
 
Restricted Allowed in some situations

An eBook that you created and own the rights to sell, as long as you follow the requirements above and these restrictions:

  • If you're going to send an eBook by email or have it downloaded from a website, you need to:
  • If you list eBooks in a category other than the Everything Else category, you need to:
    • Send the eBook by postal mail
    • Include the following text in your listing, word for word. We recommend copying and pasting it into your item description. Be sure to use the same font size as the rest of your description.
      I will send this eBook by postal mail. Sending it by email or by any other digital delivery method is not allowed and violates eBay policy.
 
Not allowed Not allowed

Examples of digitally delivered goods that can't be advertised on eBay:

  • MP3 music copied from a CD you own or recorded at a concert
  • eBooks you don't own the copyright to and aren't authorized to resell by the owner, the owner's authorized agent, or the law
  • Songs you bought from iTunes
  • Movies you copied from DVDs you own
  • Video games you copied from the original CDs
  • PDF files of product manuals or user guides that you don't own the copyright of or you aren't authorized to resell by the owner, the owner's authorized agent, or the law
 

Additional information

We encourage you to learn more about:

You can find more information about copyright law at www.copyright.gov - opens in new window or tab and the Copyright Society of the USA - opens in new window or tab.

Why does eBay have this policy?

The guidelines on digitally delivered goods help create a safer place to buy and sell by prohibiting sellers from using eBay in a way that might infringe on the intellectual property rights of others or violate the law. They also help protect buyers from purchasing unauthorized or pirated items.

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