2 min article

Digitally delivered goods policy

Digitally delivered goods are products that are delivered in an electronic format. Digital delivery is typically done through email or by downloading from the internet. Due to the nature of this delivery method, extra care must be taken to prevent intellectual property infringement and minimize risks for our buyers.

While some digitally delivered goods can be sold, many are restricted and some can only be sold by pre-approved sellers. Please see our full policy and guidelines for more details, including how a seller can be approved for selling such products on eBay.

Products that are stored and used in electronic format but delivered via physical media (for example, CDs or DVDs) are not considered digitally delivered goods and are not covered by this policy. For more details, please see our Compilation and informational items policy.

Also, the sale of digitally delivered gift cards is generally prohibited. For more details, please see our Gift cards policy.

Frequently Asked Questions

 

What are some examples of digitally delivered goods that I could sell on eBay?

Items such as tickets, domain names, software, as well as online gaming virtual items such as characters, currency, and points can generally be sold. Other items can only be sold by pre-approved sellers. You can find more details on specific digitally delivered goods which may be sold on eBay in our full policy below.

What sorts of digitally delivered goods are prohibited?

Any goods that could damage someone's device, could be used maliciously, or would violate any privacy rules are prohibited on eBay, including digitally delivered goods. In addition, you can't sell any digitally delivered goods which you are not authorized to sell. You can find more details on specific digitally delivered goods which may not be sold on eBay in our full policy.

Are subscriptions considered digitally delivered goods?

No. Subscriptions are considered presale items and typically may not be listed on eBay. For more details, please see our Presale listings policy.

Read our full policy

Digitally delivered goods policy overview

Digitally delivered goods are products that are stored, delivered and used in an electronic format. Delivery is typically done through email or by downloading from the internet.

Although some digitally delivered goods can be sold on eBay, many are not allowed, or may only be sold by certain pre-approved sellers. You can find more information about selling digitally delivered goods in the guidelines below.

Make sure your listings and products follow our guidelines. If they don't, they may be removed, and you may be subject to a range of other actions, including but not limited to, restrictions of your buying and selling privileges, forfeiture of fees and suspension of your account.

What are the guidelines?

Allowed Allowed

The following digitally delivered items can be sold without restriction:

  • Tickets
  • Domain names
  • Digital trading cards
  • Online gaming virtual items such as characters, currency, points, in-game items, etc.
  • MP3 music you wrote, recorded, or otherwise own all the rights to sell and distribute
  • Homemade movies you created or otherwise own the rights to sell and distribute
  • Computer software you created or otherwise own the rights to sell and distribute
  • Digital art or photos you captured yourself or otherwise own the rights to sell and distribute
  • Recipes you created yourself or otherwise own the rights to sell and distribute
 
Not allowed Not allowed

These digitally delivered goods may not be sold on eBay:

  • MP3 music copied from a CD you own or recorded at a concert
  • eBooks you don't own the copyright to and aren't legally authorized to resell
  • Songs you bought from iTunes
  • Movies you copied from DVDs you own
  • Video games you copied from the original CDs
  • Electronic copies of product manuals or user guides for which you don't own the copyright or which you aren't legally authorized to resell

Local pickup is not allowed for digitally delivered goods.

 
Restricted Restricted

Some digitally delivered goods can be listed as long as the seller owns the content or is authorized by the owner to sell it. These items must be listed in the Everything Else > Information products category using the Classified Ad format.

Certain pre-approved sellers may offer a wide range of digitally delivered goods. The sellers must comply with the following requirements:

  • Pre-approved sellers will have access to the Item Specifics for "digital" or "download" within the eBay listing categories, digitally downloaded goods must be listed in these categories and eBay must approve such listings
  • Seller must provide verification of either: (i) ownership of the digitally delivered goods; or (ii) authorization to legally offer and sell the digitally delivered goods on the eBay platform
  • If your digitally delivered goods have any sexually-oriented adult or pornographic content, your listing must comply with eBay's Adult items policy
  • Your item can't include anything that could damage anyone's device, could be used for malicious purposes (e.g., sending spam emails or spreading malware), or would violate anyone's privacy (e.g., spyware, cookies)
  • You have to be verified on PayPal - opens in new window or tab to help confirm your identity
  • Local pickup is not allowed for digitally delivered goods
  • Seller must disclose in its listing all requirements for a buyer to receive delivery of the digital goods, including without limitation, (i) need for a U.S. credit card; (ii) creation of a separate account with the seller or brand publisher on another website; (iii) disclosure of certain buyer information in connection with the creation of an account or other product registration; and (iv) terms and conditions which buyer will be required to accept to complete delivery
  • Seller is responsible for customer support including post-transaction support for Items Not Received (INR) or items Substantially Not As Described (SNAD)
  • Seller acknowledges and agrees, and must disclose to buyers, that the digitally delivered goods will not qualify for eBay Money Back Guarantee
  • Seller must: (i) be a registered eBay user in good standing; (ii) have a registered U.S. address; and (iii) have a valid eBay selling account
  • In addition to complying with the terms of the eBay User Agreement, Sellers must comply with the following terms and conditions when selling digitally delivered goods:
    • Seller Representations and Warranties. Seller represents and warrants that: (a) seller is a duly incorporated legal entity in good standing in the jurisdiction of its incorporation; (b) seller is the legal owner of the digitally delivered goods, as applicable, and such ownership is not from, or the result of, any illegal activity in the United States or any other country; (c) seller has the right, power, and authority to legally offer, sell, and deliver the digitally delivered goods. Seller shall list, offer, sell, and deliver the digitally delivered goods in compliance with all applicable laws and regulations, including intellectual property laws, and disclosures
    • Indemnity. Seller agrees to indemnify and hold harmless eBay and its officers, directors, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by a third party due to, connected to, or arising out of, seller's breach of these terms and conditions, or seller's violation of any law or the rights of any third party in connection with the offer, sale, or delivery of its digitally delivered goods using eBay services

eBay reserves the right to change or supplement these terms and conditions at any time, including cancellation of the Item Specifics or categories for digitally delivered goods.

If you agree to these terms, you may submit an application to be considered for the digitally delivered items seller program. Application does not guarantee that you will be accepted into the program. Requests will typically be reviewed within 72 hours, but you may not hear back if you are not accepted into the program.

 

Additional information

We encourage you to learn more about:

You can find more information about copyright law at www.copyright.gov - opens in new window or tab and the Copyright Society of the USA - opens in new window or tab.

 

Why does eBay have this policy?

The guidelines on digitally delivered goods help create a safer place to buy and sell by prohibiting sellers from using eBay in a way that might infringe on the intellectual property rights of others or violate the law. They also help protect buyers from purchasing unauthorized or pirated items.

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