5 min article

Warranties policy

When you offer your customers a guarantee or warranty, they know if something goes wrong, you’ll take care of it. This not only gives your buyers peace of mind, but can help increase your sales by giving you an edge on your competitors.

When you offer a warranty with your items, be sure to include all the detailed warranty information in the listing or product, so buyers know what to expect when they order from you.

Frequently Asked Questions

 

Do I need to include a warranty?

You don't need to include a warranty, but if you do, it's important to follow the guidelines we outline below.

What information should I include in my warranty?

If you choose to offer a warranty on an item valued over $15, you must include the full text of the written warranty in your item description, or information that explains how to get a free copy of the written warranty upon request.

Read our full policy

Warranties policy overview

If you list items on eBay that are valued at more than $15 and you include either a written warranty or a service contract with the items, you need to include one of the following in the item description:

  • ​The full text of the written warranty
  • A statement explaining how to get a free copy of the written warranty upon written request

This policy is based on the Magnuson-Moss Warranty Act, a federal law enforced by the Federal Trade Commission (FTC).

Make sure your listing and products follow these guidelines. If they don't, they may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Why does eBay have this policy?

Because the sale of warranties is highly regulated, listings and products that contain warranties are restricted. We urge our sellers and buyers to comply with government laws and regulations.

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