2 min overview

Business policies

Whenever you create a listing, you need to choose a set of business policies: the payment, shipping, and return details you specify for buyers. You can make the listing creation process, and the management of any existing listings, more efficient by creating policy templates that store your preferences for each of these areas.

Business policies are important because they let buyers know how they can pay you, how long it will take you to ship an item, the delivery services you offer (including shipping and packaging costs), and whether you accept returns.

Rather than setting your preferences in these areas on a listing-by-listing basis, you can streamline the process by creating templates. These templates can then be applied when creating new listings or even used to update multiple existing listings.

If your business policy preferences vary depending on what you’re selling, you can create a range of different templates. This gives you the flexibility to apply different payment, postage, or return details depending on what you’re listing. To start using business policies, you need to opt in - opens in new window or tab.

Creating business policies

You can create and manage policies from the business policies - opens in new window or tab dashboard in the Account section of My eBay.

If you listed an item in the last 90 days, you’ll see some ready-made policies based on your previous payment, shipping, and return preferences. You can also create your own policy templates by following these steps:

  1. From the Create policy dropdown, select a policy type.
  2. Give the policy a descriptive name and add a brief description.
  3. Add your policy details and select Save.

Updating business policies

You can edit, copy, reassign, or delete your policies whenever you choose. If you update a policy, any listings using that policy will automatically be updated with your changes.

Keep in mind that there are a few restrictions on revising listings, so it may not be possible to update all your listings with the new policy. In this case, only listings that can be updated with the new information will be changed, and listings that can’t be edited will remain unchanged.

If you want to delete a policy that is currently being used in any active or scheduled listings, you need to reassign new policies to these listings first.

If you use a particular business policy more than others, set it as your default by selecting Set as default from the dropdown menu. The default policy is automatically preselected when you create a new listing, but you can always select a different policy before completing your listing.

Tip
Give your policies descriptive names such as “Shipping policy, International” so you can easily find the one you need.

Frequently Asked Questions

I just opted in to business policies for the first time and I can see existing payment, shipping, and return policies. Where did they come from?

If you haven’t opted in to business policies, we create payment, shipping, and return policies in the background each time an item is listed for sale. These remain hidden until you opt in, when they become available for you to manage. You’ll see a policy for each set of payment, shipping, and return terms that you’ve recently used.

 
I have a lot of business policies. Is there a way to make them easier to manage?

Yes. Select Clean up policies on the Manage business policies page - opens in new window or tab. If you have any policies that aren’t being used in active listings, or haven’t been used recently, we’ll remove them.

 
I sell items of different sizes and weights. Is there a way to change the shipping cost without creating a different shipping policy for each package size?

Yes, you can override the shipping cost for individual listings without creating a different shipping policy. When you create the listing, next to the dropdown box where you select the shipping policy, select Edit shipping cost for this listing only.

 
Some policies appeared named “Copy of…,” which I didn’t create. How did that happen?

If you change one of your shipping or return policies, we’ll update all the items associated with that policy to use your new terms. However, if the listing is restricted so that it can’t be revised, changes to shipping and return terms won’t be allowed. In that case, the restricted listings will remain associated with your original policy, and we’ll automatically create a new copy with your changes that will apply to your unrestricted listings.

 
What happens if I want to opt out of business policies?

You can opt out any time by selecting the Opt out link on the Manage business policies page - opens in new window or tab. Your active listings won’t be affected, but if you want to make changes to payment, shipping, and return terms, you’ll need to do that individually on each future listing. You can also opt back in to business policies at any time; the policies you already created will still be there, ready for you to use again.

 
I get an error when I try to opt in to business policies. What can I do?

This usually means there are large numbers of business policies created in the background already associated with your account, and our automated processes were not able to clean them up. Please contact our customer service team for help.  

 

 

I just opted in to managed payments. Do my business policies need to change?

Yes. You should review your business policies and update where necessary. We recommend cleaning up your policies to avoid any overlap, so there is only one of each. Select Clean up policies on the Manage business policies page. You can also opt out of business policies any time by selecting the Opt out link on the Manage business policies page. Your active listings won’t be affected, and if you need to make changes to payment, shipping, and return terms, you can do that individually on each future listing.

Your business policies are important: they let buyers know how they can pay you, what your dispatch time is, the delivery services you offer (including shipping and packaging costs), and whether you accept returns.

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