Business policies are important because they let buyers know how they can pay you, how long it will take you to ship an item, the delivery services you offer - including shipping and packaging costs - and whether you accept returns.
Rather than setting your preferences in these areas on a listing-by-listing basis, you can streamline the process by creating templates. These templates can then be applied when creating new listings, or even used to update multiple existing listings.
If your business policy preferences vary depending on what you're selling, you can create a range of different templates. This gives you the flexibility to apply different payment, postage, or returns details depending on what you're listing. To start using business policies, you'll need to opt in - opens in new window or tab.
Creating business policies
You can create and manage policies from the business policies - opens in new window or tab dashboard in the Account section of My eBay.
If you've listed an item in the last 90 days, you'll see some ready-made policies based on your previous payment, shipping, and returns preferences. You can also create your own policy templates by following these steps:
- From the Create policy dropdown, select a policy type.
- Give the policy a descriptive name and add a brief description.
- Add your policy details and select Save.
Updating business policies
You can edit, copy, reassign, or delete your policies whenever you choose. If you update a policy, any listings using that policy will be automatically updated with your changes.
Keep in mind that there are a few restrictions on revising listings, so it may not be possible to update all your listings with the new policy. In this case, only listings that can be updated with the new information will be changed, and listings tat can't be edited will remain unchanged.
If you want to delete a policy that is currently being used in any active or scheduled listings, you'll need to reassign new policies to these listings first.
If you use a particular business policy more than others, set it as your default by selecting Set as default from the dropdown menu. The default policy is preselected automatically when you create a new listing, but you can always select a different policy before completing your listing.
Give your policies descriptive names such as "Shipping policy - International" so you can easily find the one you need.