6 min article

Introducing managed payments on eBay

With managed payments, eBay manages the end-to-end payments process. Your buyers can now pay with more convenient payment methods, and you'll receive the money in your checking account.

Read our most popular questions and answers on how eBay manages payments. You’ll also get more information in our full article below.

What does it mean when eBay manages your payments?

eBay will receive payments from buyers on your behalf and send the proceeds of your sales to your checking account – not your PayPal account. Buyers may continue to pay for items using their credit card and PayPal account, but can also pay for items using new forms of payment. So, when eBay manages payments, you can sell and get paid in one place, on eBay, without a need to pay third party processing fees.

When will I get paid?

Once your buyer’s order is confirmed, eBay initiates your payout within 2 business days. It then typically takes 1-3 business days for your funds to clear into your checking account.

How do I update my checking account details?

You can update your checking account details in Seller Hub or My eBay.

To update your checking account details in Seller Hub:

  1. Go to Payments in Seller Hub.
  2. Select Edit next to Payout method.
  3. Make your changes and select Update bank account.

To update your checking account details in My eBay:

  1. Go to Payments in your My eBay.
  2. Select Edit under your bank account labeled Used for payouts.
  3. Make your changes and select Update bank account.

It usually takes 2 business days for changes to be confirmed.

How do I update my personal account details?

You can update your personal account details, including your name, address, or email address, in My eBay:

  1. Go to the Account section of My eBay.
  2. Select Personal information.
  3. Find the section you need to update, and select Edit.
  4. Enter your new details.
  5. Depending on what you’re updating, you’ll be prompted to Save, Submit, or Confirm.

If you’re changing the name on your eBay account, keep in mind that the new name needs to be the same as the name on your registered bank account in order to receive your payouts.

You may need to contact customer service to update other information. Read our article on Submitting or updating your details for managed payments for more information. From there, scroll to the bottom of the page to see contact options.

What if eBay can’t verify my information?

We’ll notify you in My eBay messages and put an alert on your eBay account to let you know that we’re having difficulty verifying your information. In these notifications, we’ll provide details of any additional information we need from you, and instructions on how to send it to us.

Managed payments helps sellers streamline their business on eBay, and simplifies the end-to-end experience for both buyers and sellers. As a managed payments seller, you'll have everything you need to sell and get paid, with reports, fees, protections, and support all in one place. Your buyers will have more ways to pay, and you'll receive your payouts in your checking account.

Here's how it works:

  1. A buyer purchases one of your items.
  2. eBay manages the payment transaction.
  3. You receive the payouts in your checking account, with no need to transfer funds between accounts.

What you need to register

When you register, we'll need to verify your identity, checking account details, and company if applicable, to allow us to initiate payouts to your selected checking account.

You can link your checking account during managed payments registration - opens in new window or tab. Watch the video below to learn how:

Accepted payment methods

Your buyers can choose from any of the following payment methods:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • PayPal Credit
  • Apple Pay (through the eBay app and mobile website only)
  • Google Pay (through the eBay app, mobile website and desktop)

These will automatically be added to your listings and show up as payment options at checkout.

Getting paid

With managed payments, you'll receive your payouts in your chosen checking account, regardless of which payment method your buyer chooses. If a hold is placed on your payment, there may be a delay in your payout. You can view all your Payouts activity in the Payments tab - opens in new window or tab in Seller Hub or in Payments - opens in new window or tab in My eBay.

Domestic and international listings

Once your account is activated for managed payments, your existing eBay listings will be set up for managed payments. Learn more about this process in our article on Updating your listings for managed payments.

As a managed payments seller you can choose to sell internationally. If you do not want to manage the international transaction yourself, you can choose to ship internationally using our Global Shipping Program, which takes care of customs, taxes, and import/export fees.

Restricted items

All sellers must follow the guidelines in our Prohibited and restricted items policy. Managed payments sellers have some additional restrictions on what they can list on eBay. Listings for any restricted items will be automatically ended and added to your unsold folder.

Listings that don't follow eBay's rules may be removed from the site or from search results.

Orders and shipping

You should ship as soon as you see the "Awaiting shipment" status on the Manage Orders - opens in new window or tab page in Seller Hub, or "Ready to Ship" in My eBay, even if you haven't received payment to your checking account. Don't worry, we'll only display this status once we've confirmed the buyer's order.

There are no changes to the current shipping label program. If you use a third-party shipping platform or are managing labels on your own, you may continue to do so. Learn more about shipping labels.

eBay for Charity

Sellers registered for managed payments on eBay.com can now donate a portion of their sales to registered eBay charities. You can donate between 10%-100% of a sale, and eBay will credit an equal percentage of fees. Additionally, US charities that sell directly on eBay are eligible to register for managed payments. For more information, see our eBay for Charity - opens in new window or tab website.

Managed payments selling fees

When eBay manages your payments, your selling fees and other costs will be deducted automatically from your funds awaiting payout. If these are insufficient, we’ll charge the amount you owe eBay from your on-file payment method within 14 days. We may add up the amounts you owe into a single charge. For more information on the new fees, see our articles on:

Refunds

You can issue full or partial refunds to your buyers up to 90 days after the original transaction. To learn more about the refund process and where the funds come from, see Refunding buyers as a managed payments seller.

Payments disputes

For most claims and returns, our eBay Money Back Guarantee Policy will apply to managed payments sellers. However, your buyer may ask their financial institution to open a payment dispute if they believe there's an issue with their order. You can learn more about Handling payment disputes as a managed payments seller.

Any refunds, chargebacks, or claims for PayPal transactions from before you changed to managed payments will continue to be handled through PayPal.

Registering for managed payments

All eBay sellers will receive an email invitation to complete managed payments registration by a specific date.

If you received your invitation but haven't registered yet, check your email for the link to register for managed payments.

If you haven't completed registration by the date specified in your invitation, eBay reserves the right to start to restrict your ability to list, including, without limitation, restricting new listings, restricting changes to existing listings, or ending listings.

After you register

After you register, we'll activate your account for managed payments, which can take between a few hours and a few months to complete as we roll out the managed payments program.

Within 24 hours of registration, your existing eBay listings will automatically be set up for managed payments, and you won't need to make any changes to them.

If you use third-party tools to help manage your listings, inventory, finances, or refunds, there should be no change in how you use those tools when you are activated for managed payments.

Reconciliation and 1099-K

Managed payments sellers who exceed the sales and transaction thresholds for their state in a calendar year will receive Form 1099-K from eBay. This information will also be reported to the IRS and your state tax authority, where applicable. Read more about reconciling your sales and eBay and Form 1099-K.

Additionally, there are a number of reports which all sellers can download to help reconcile your eBay sales transactions.

Still have questions?

If you run into any problems setting up managed payments, or need help once you've registered, please don't hesitate to contact us. Our dedicated team is ready to answer questions.

Contact us

With managed payments, you can sell and get paid in one place. Buyers can pay with credit or debit cards, PayPal, Apple Pay, and Google Pay, all while being protected by eBay.

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