Once you've let the seller know you've had an issue with your order, they have 3 business days to get back to you and help resolve things.
Check the status of your request
When you've opened a request, you can track its progress at any time.Check my request status
Keep in mind that the seller has 3 business days to respond from the time you opened the request. If it hasn't been more than 3 days, give the seller more time to get in touch. Most sellers are happy to help once they know there's an issue.
You can also find details of how it's progressing in your Purchase History - opens in new window or tab.
Get help from eBay
If the seller hasn't responded after 3 business days, or if they've responded but their solution isn't acceptable to you, you can ask us to step in and help. To ask us to get involved, select Go to your open requests below. Find the item you'd like our help with, choose Take action, and then Ask eBay to step in.Go to your open requests - opens in new window or tab
Once you've asked us to step in, it can take up to 48 hours for us to respond to you and the seller with our final decision. Read our article on asking eBay to step in and help for more information.
Getting your refund
It usually takes 3 to 5 business days to receive a refund to your PayPal account. If you paid with a credit card, it may take up to 30 days to get your money back, depending on your card provider.