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Contact eBay

If you can’t find the information you need in our Help articles, and would like to get in touch with us, we’re here to help.

We’ve changed the way you get help from eBay. Our 1-866-540-3229 phone number is no longer in service, and 1-866-961-9253 is now a dedicated line for customers who may have experienced fraud on their account. If your query is not related to fraudulent activity, our experts on this line won’t be able to help you.

Don’t worry though, our customer service team is still available to you on phone and chat. You can get in touch with us in the following ways:

  • Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent
  • Find the eBay Help article that deals with your issue. If you can’t find the answer you need in the article, scroll to the bottom of the page and choose a contact option. When you do this, your contact is directed to a qualified agent who is an expert in dealing with issues like yours. Remember, if you select a contact option from an article that doesn’t relate to your issue, the agent you reach may not be able to help you

If you need help with a recent order, sign in if you haven't already and select the item above to get started.

If you’re a seller, you can also go to ebay.com/sellerhelp to manage issues with returns, items not received, refunds, feedback and defect removal, and any policy notifications we’ve sent you.

From time-to-time, our wait times may be longer than usual. To get your answer now, we encourage you to search our Help pages for information first. If you still can’t find what you need, scroll to the bottom of most Help pages to see ways of contacting us.

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