How does a SquareTrade plan work?

online claimWith a SquareTrade plan, your purchase is protected. If something goes wrong, simply file a claim online or over the phone. We’re available 24/7.


on-site repairWe'll provide free shipping to and from our service center. For large items, once approved you'll be contacted the next business day to schedule on-site repairs.


reimburse costIf we can't repair your item, we'll reimburse you its replacement cost up to the coverage amount.


Find available plans by eBay item number

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Available Plan Options

Standard Protection

SquareTrade Warranty protects your eBay purchases from mechanical and electrical failures during normal use.
  • 1 to 4 years of coverage, as indicated at the time that you purchase your warranty.
  • 100% parts and labor coverage – with no deductibles.
  • Item repairs, or the full item price paid back to you if SquareTrade can't fix it.
  • Covers new, refurbished and used items – even if there's no USA manufacturer's warranty on your item.
  • Service plan must be bought within 30 days of item purchase.
  • If your SquareTrade Warranty covers jewelry, the following terms apply: Your jewelry is covered for failures caused by defects in material and/or workmanship. Loss, theft, lost center stones, resizing and maintenance are not covered. Coverage is available for lost side stones up to .25 carats where the loss is a result of a defect in the jewelry.

Five-Day Service Guarantee:

SquareTrade will reimburse the full item price or fix your item and ship it back within five business days of receiving it at the depot, or your care plan is free.

For large items with in-home service, a local technician will contact you to schedule service within five business days of claim approval (since in-home service is dependent on the customer's schedule, repair times are not guaranteed within five days).

Standard + Accidents

SquareTrade Warranty + Accidental Damage from Handling (ADH) covers your eBay purchases against both accidents and normal malfunctions.
  • Item repairs, or the full item price paid back to you if SquareTrade can't fix it.
  • Examples of coverage include: drops, spills and other accidents during use, including liquid damage from immersion.
  • Protection from failures caused by accidents from handling (ADH), as well as normal mechanical and electrical failures.
  • 2 to 3 years of coverage, starting at the item purchase date.
  • Service plan must be bought within 30 days of item purchase.
  • If your SquareTrade Warranty covers jewelry, the following terms apply: Your jewelry is covered for failures caused by defects in material and/or workmanship. Loss, theft, lost center stones, resizing and maintenance are not covered. Coverage is available for lost side stones up to .25 carats where the loss is a result of a defect in the jewelry.

Five-Day Service Guarantee: SquareTrade will reimburse the full item price or fix your item and ship it back within five business days of receiving it at the depot, or your care plan is free.

For large items with in-home service, a local technician will contact you to schedule service within five business days of claim approval (since in-home service is dependent on the customer's schedule, repair times are not guaranteed within five days).

FAQ

Why should I get a SquareTrade warranty?

Since electronics may fail, a SquareTrade Warranty can provide additional protection for your eBay purchases in eligible Electronics categories. It will make sure your item is repaired or you are reimbursed per SquareTrade policy if the item breaks during the warranty period.

How do I purchase a SquareTrade warranty?

If the item you are purchasing qualifies for SquareTrade Warranty, you have the option to purchase it directly from the item description page prior to checkout. After checkout, you can still purchase it from the payment confirmation page or through your post-purchase reminder email.

How long does coverage last?

For new items: Coverage lasts 1-4 years as indicated at the time that you purchase your warranty. This coverage starts on the date of purchase of the covered item.

For Refurbished & Used Items: Coverage lasts 1-2 years as indicated at the time that you purchase your warranty. Coverage starts on the day after the manufacturer's warranty expires, or if there isn't a manufacturer's warranty, on the 46th day after your item purchase.

For new items that don't have a manufacturer warranty: If your item is described as "New", your warranty term assumes that your item has a valid manufacturer's warranty. If there isn't a manufacturer's warranty, your coverage term will be adjusted to reflect the absence of the manufacturer's warranty.

When does coverage start?

For standard warranties (without ADH): Coverage starts on day 46 after your item purchase. If the item you receive is not as it was described in the seller's listing and you are an eligible buyer under the eBay Buyer Protection Policy, you may be eligible to file a claim for resolution during the first 45 days from payment. (Please note that the eBay Buyer Protection Policy applies only to the transaction — it is not a product warranty).

For warranties with Accidental Damage from Handling (ADH): Coverage starts on day 1 after your item purchase for accidents. Please note, for pre-existing conditions reported in the first 45 days from payment, you may be eligible to file a claim under the eBay Buyer Protection Policy.

How much is covered?

For replacement payments: You are covered up to the maximum value you paid for the item. Once that amount has been paid out, your warranty is considered fulfilled. If you would like coverage on your new item, you need to purchase a new warranty for it. For repairs: You're covered for multiple repairs, up to the maximum value of your item. Once the cost of repairs meets the full purchase price of the item, your warranty is considered fulfilled.

What does Accidents Protection cover?

If the item you are purchasing qualifies for SquareTrade Warranty, you have the option to purchase it directly from the item description page prior to checkout. After checkout, you can still purchase it from the payment confirmation page or through your post-purchase reminder email.

What is excluded?

Please refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage:

Pre-existing conditions: Items sold in non-working or partially working conditions. Any issues on used or refurbished items in the first 45 days are considered to be a pre-existing condition (accidents in the first 45 days are covered, if you purchased Accidents Protection coverage).

Accidental damage: Unless Accidents Protection is purchased, items that are accidentally damaged are not covered - such as water damage, dropped iPods, and cracked laptop screens.

Accessories and Consumer replaceable parts: Accessories and parts that are meant to be replaced by the consumer, such as batteries and ink cartridges, are not covered. Internal batteries, such as iPod batteries ARE covered.

Software: Software issues are not covered.

Certain Types of Items: Industrial equipment used commercially such as servers or items fraudulently misrepresented are not covered.

How do I file a claim?

You can file a claim 24/7 by accessing the "My Warranties" section of the SquareTrade website where you can view and manage your plan. Alternatively, you can call the SquareTrade Claims line at 1-877-900-7283 for assistance.

What if I have more questions?

Please read the full Terms & Conditions of the SquareTrade Service Agreement, or contact SquareTrade at 1-877-WARRANTY. They are available 24/7 and an agent is always happy to assist you.

Learn more if you are a seller on eBay and would like to get information on SquareTrade warranty services.