Author Biography
Kathleen Walsh, RN, PhD, is a consulting associate with The Center for Case Management. Dr. Walsh has over 30 years of strong nursing experience in the clinical, administrative, and educational arenas. Her vast knowledge of emergency care highlights her expertise in emergency department (ED) case management (CM). Over 17 years ago, Dr. Walsh was among the first to pioneer the ED CM role at Massachusetts General Hospital, a Harvard affiliated level one trauma center in Boston. Prior positions include clinical emergency nurse, clinical nurse specialist, and director of education. She holds a master s degree from Boston College and a PhD in nursing research with a focus on nurse presence from the University of Connecticut. Dr. Walsh has mentored numerous clinicians across the country in building, establishing, and/or strengthening ED case management programs.Karen Zander, RN, MS, CMAC, FAAN, is president and owner of The Center for Case Management in Wellesley, Massachusetts. Her pioneering work with clinical case management and CareMap(r) systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a Cutting Edge leader. She is the editor of Managing Outcomes Through Collaborative Care, from the American Hospital Publishing Co, and The New Definition newsletter.
