How to remove personal information
Your mobile device probably holds sensitive information like addresses and phone numbers, passwords, account numbers etc. When getting rid of your old device, it’s important to take steps to help ensure this information doesn’t fall into the wrong hands Prior to shipping your phone, restore the factory settings to remove your personal information. You can find instructions on how to do that here.
Q & A – Selling Your Smartphone on eBay
We rounded up some questions other sellers have asked us.
Q. How do I sell my smartphone on eBay?
A. Start by telling us which smartphone you're selling using the guide above. We'll give you tips on how to price and ship your item—for instance, most new sellers choose to sell their smartphones with an auction-style listing, which can attract the most buyers. Next, make your listing shine with lots of great photos. That's it! Just click "List it" and your item will be available to millions of buyers!
Q. How do I prepare my smartphone for sale?
A. Prior to shipping your Apple iPhone, Samsung galaxy or other smartphone, restore the factory settings to remove your personal information. You can find instructions on the manufacturer’s website.
Q. How will I know if my smartphone sells?
A. We’ll send you an email if your smartphone sells, and we’ll include a few helpful tips on what to do next. You can also check the progress of your listing in the selling section of My eBay.
Q. When do I ship my smartphone?
A. Ship your iPhone, Samsung galaxy or other smartphone, after you’ve received the buyer’s payment. We’ll send you an email to let you know the buyer has paid and will also include a notification in the selling section of My eBay.
Q. Are there any fees for listing or selling?
A. In most cases, it’s free to list a smartphone for sale. If your device sells, there is a final value fee charged on the total amount of the sale. Learn more.
Q. How will I get paid?
A. You’ll receive payment in your PayPal account. During the listing process you can use an existing PayPal account or create a new one.