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It is difficult to get my husband to use this. He finds it to be heavy, clumsy, and uncomfortable. He ends up having to hold his head forward because there is not enough room between his head and the back of his recliner for the product to fit comfortably. He cannot use it sitting on a straight chair because he has forward head posture, and his head drops down too far and he cannot keep it up. He also feels that it does not conform to the neck the way he thought it would. I don't understand why it has to be so bulky. Maybe a version with smaller balls, and smaller motor would be better for some people. Being that this model is advertised as mostly for the neck, maybe some kind of curvature for a better fit to reach the neck flexors.
Verified purchase: Yes | Condition: Pre-owned