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The Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More! by Marsha Collier (2011, Hardcover)

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Ultimate Online Customer Service Guide : How to Connect With Your Customers to Sell More!, Hardcover by Collier, Marsha, ISBN 0470637706, ISBN-13 9780470637708, Brand New, Free shipping in the US Drawing on case studies, the author explains how to use social media to not only deliver quality customer service, but also attract new customers.

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Product Information

Make your online customers happy--and create new ones--with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide .

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0470637706
ISBN-13
9780470637708
eBay Product ID (ePID)
84364977

Product Key Features

Book Title
Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More!
Author
Marsha Collier
Format
Hardcover
Language
English
Topic
Customer Relations
Publication Year
2011
Genre
Business & Economics
Number of Pages
258 Pages

Dimensions

Item Length
9.3in
Item Height
0.9in
Item Width
6.3in
Item Weight
15.9 Oz

Additional Product Features

Lc Classification Number
Hf5415.5.C6225 2011
Table of Content
Introduction . 1 The Art of Customer Service. 2 Quality Real-World, Small-Business Customer Service. 3 Using Your Web Site to Connect with Your Customer. 4 Developing a Blog to Engage Customers. 5 Connecting with Your Customers Where They Play. 6 Microblogging for Service, Fun, and Profit. 7 Checking Out Where Customers Review Your Business. 8 Knowing Your Customers' Expectations: How to Connect. 9 Platforms to Enhance the Experience. 10 Engaging Your Employees as Brand Ambassadors. 11 Pioneers of Online Community: How They Did It. 12 Small-Business Examples: How They Did It Right. 13 Lessons from Big Business: Leaders in Customer Service. Index .
Copyright Date
2011
Lccn
2010-036020
Dewey Decimal
658.8/12
Intended Audience
Trade
Dewey Edition
22
Illustrated
Yes

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item 1 The Ultimate Online Customer Service Guide : How to Connect with
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item 2 The Ultimate Online Customer Service Guide: How to Connect with your - VERY GOOD
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item 4 The Ultimate Online Customer Servic..., Collier, Marsha
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item 6 Marsha Collier~ULTIMATE ONLINE CUSTOMER SERVICE GUIDE~SIGNED 1ST/DJ~NICE COPY
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Picture 1 of 1

The Ultimate Online Customer Service Guide : How to Connect with Your Customers to Sell More! by Marsha Collier (2011, Hardcover)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 The Ultimate Online Customer Service Guide : How to Connect with

item 2 The Ultimate Online Customer Service Guide: How to Connect with your - VERY GOOD

item 3 The Ultimate Online Customer Service Guide: How to Connect with your Cust - GOOD

item 4 The Ultimate Online Customer Servic..., Collier, Marsha

item 5 The Ultimate Online Customer Servic..., Collier, Marsha

item 6 Marsha Collier~ULTIMATE ONLINE CUSTOMER SERVICE GUIDE~SIGNED 1ST/DJ~NICE COPY

item 7 Ultimate Online Customer Service Guide : How to Connect With Your Customers t...

Best Selling in Books

The Lost Book of Herbal Remedies by Claude Davis (2018, Paperback)

The Empyrean Ser.: Iron Flame by Rebecca Yarros (2023, Hardcover)

The 4 Hour Body by Timothy Ferriss (Hardcover, 2010, First Edition)

A Court of Thorns and Roses Ser.: A Court of Thorns and Roses Paperback Box Set (5 Books) by Sarah J. Maas (2022, Trade Paperback)

Outlive Gifford Bil (2023,Paperback)

Magic Tree House (R) Ser.: Magic Tree House Books 1-28 Boxed Set by Mary Pope Osborne (2008, S)

The Book of Enoch by Enoch (2017, Hardcover)

Save on Books

Sailor Moon Raisonne ART WORKS 1991 - 2023 Normal Edition 9784065309094

😇, 😇DIAGNOSTIC STATISTICAL MANUAL OF MENTAL DISORDERSvTEXT REVISION DSM 5 TR

If I Did It: Confessions of the Killer by The Goldman Family (English) Paperback

THE BOOK OF ENOCH - Translated by R. H Charles (1917 Translation, Hardback)

Magic Tree House Books 1-28 Boxed Set by Mary Pope Osborne SEALED

Trading in the Zone: Master the Market Confidence (PAPERBACK) free shipping

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