The book is excellent in helping an employer increase employee satisfaction by creating a means to do so, while also increasing achievement and quality of their workmanship! I've purchased 3 books on this theme. As the chair of a team set up in the largest VA in the country, with a mandate to increase employee satisfation, all 3 books have given our team so MANY ideas to reach our goals! The book is FUN to read, easily understandable and more importantly, it pertains to MANY fields of interest and will also help make the EMPLOYER change HIS/HER attitudes along the way. Some "attitude" starts at the top and in changing THAT, we change how employees view their positions too! Great book!
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