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Supervision in the Hospitality Industry : Leading Human Resources by Jack E. Miller and John R. Walker (2009, Hardcover)

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Supervision in the Hospitality Industry: Leading Human Resources. Author: Walker, John R.; Miller, Jack E. Condition: New. Gulf Coast Books presents. Qty Available: 1.

About this product

Product Information

Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors-the people on whom success or failure of every hospitality enterprise depends.

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0470077832
ISBN-13
9780470077832
eBay Product ID (ePID)
70927558

Product Key Features

Author
Jack E. Miller, John R. Walker
Publication Name
Supervision in the Hospitality Industry : Leading Human Resources
Format
Hardcover
Language
English
Publication Year
2009
Type
Textbook
Number of Pages
512 Pages

Dimensions

Item Length
9.6in
Item Height
1.2in
Item Width
7.8in
Item Weight
34.6 Oz

Additional Product Features

Lc Classification Number
Tx911.3.P4m55 2010
Edition Number
6
Table of Content
Preface.PART 1: LEADING HUMAN RESOURCES, EQUAL OPPORTUNITY, DIVERSITY, AND PLANNING.Chapter 1: Leading Human Resources.The Practice of Leading Human Resources.The Importance of Leading Human Resources.The Human Resources Department.Leadership.The Challenge of Leading Human Resources.Leaders, Supervisors, and Associates.Characteristics of Leaders.The Nature of Leadership.Leadership Styles.The Old-Style Boss.Theory X and Theory Y.Situational Leadership.Transactional Leadership.Transformational Leadership.Practices of Leaders.Empowerment.Developing Your Own Style.Ethics.The Leader as Mentor.Chapter 2: Equal Opportunity Laws and Diversity.Equal Opportunity.EEO and Diversity.Inclusion.Equal Employment Opportunity Laws.EEO Laws and the Hiring Process.Equal Opportunity in the Workplace: What Leaders Need To Know.Q & A: Race, Ethnicity, Color"What Practices Are Discriminatory".Interviewing.Diversity.Why Does Cultural Diversity Matter'.Developing Cross-Cultural Interaction.How to Increase Personal Awareness.Learning About Other Cultures.How to Recognize and Practice Cross-Cultural Interaction.The Value of Cultural Diversity.Leading Cultural Diversity in the Workplace.Establishing a Diversity and Inclusion Program.Leading Diversity Issues Positively.General Guidelines.Gender Issues.Cultural Issues.Religious Issues.Age Issues.Physically and or Mentally Challenged Issues.Chapter 3: Human Resources Planning, Job Analysis, Job Description, and Organizing.The Nature of Human Resource Planning.Levels of Planning.The Planning Process.Goals and Goal Setting.SWOT Analysis.Forecasting.The Risk Factor.Qualities of a Good Plan.Types of Plans and Planning.Standing Plans.Single-Use Plans.Day-by-Day Planning.Schedules.Planning for Change.How Associates Respond to Change.How to Deal with Resistance.Example of Planning for Change.Planning Your Own Time.Job Descriptions.Job Analysis.The Uses of Job Analysis.Job Description.Other Parts of the Job Description.Organizing for Success.PART 2: SOURCING, COMPENSATION, AND BENEFITS.Chapter 4: Sourcing: Recruitment, Selection, and Orientation.The Labor Market.Jobs To Be Filled.Days and Hours of Work.Sources of Employees.Characteristics of Your Labor Area.Determining Labor Needs.Defining Job Qualifications.Forecasting Staffing Needs.Training Versus Buying Skills.Recruiting.General Recruiting Principles.On-Line Applicants and Selection Tests.Internal Recruiting.External Recruiting.Evaluating Your Recruiting.Selecting the Right Person.Application Form.The Interview.Testing.Reference Check.Making the Choice.Making the Offer.Negligent Hiring.Orientation.Creating a Positive Response.Communicating the Necessary Information.Chapter 5: Compensation and Benefits.Compensation Programs.Compensation Philosophy.Compensation Leadership.Compensation Goals and Strategies.Labor Market Conditions.Legislation and Legal Issues of Compensation.Developing a Compensation Plan.Establishing Pay Rates.Establish Pay Grades.Pay for Performance.Incentives.Profit-Sharing Plans.Cost of Living Adjustments.Tipping and Service Charges.Employee Benefit Programs.Employee Benefits Required by Law.
Copyright Date
2010
Topic
Industries / Hospitality, Travel & Tourism
Lccn
2008-018994
Dewey Decimal
647.9068/3
Intended Audience
Scholarly & Professional
Dewey Edition
23
Illustrated
Yes
Genre
Business & Economics

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Most relevant reviews

3 out of 5 stars
by anthonymcMar 08, 2010
Supervision in the hospitality industry 2009
the book itself is straight to the point. virtually a plain text book complete with review sections and questions at the ends of the chapters. I did not like how the print was all one color (meaning the photos also). It made it seem...blah. One thing i did notice was that the physical book is light weight and the font size is a legible size.
1 out of 5 stars
by lasharadeanMay 05, 2009
Supervision book
I bought the book for a class that my husband is taking and it took forever for me to receive the book. The quarter had already started before he finally got the book.

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