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Introduction I was a Straight Talk customer from March 2012 to June 2016. At first, I chose Straight Talk as a prepaid carrier for the service coverage and cost. They were ideal for simple preferences, but became less efficient as those changed over time. Signal Strength (6/10) The signal quality was strong on post and sometimes in the most random locations such as the middle of the desert or atop a mountain in New Mexico. Like who came up with the idea to place a tower in the middle of a desert anyways? Does not strike me as a popular tourist attraction. The reception was usually less reliable in rural areas, which was expected, given that few carriers had towers in those regions. When I moved to Gainesville, FL, the signal strength dwindled dramatically. At my house, calls would drop repeatedly from different people despite having a strong signal. MMS messages would sometimes take half an hour to load. Sometimes they would crash the operating system and I would have to restart the phone. My parent's neighborhood down the street and pretty much anywhere besides campus and major shopping centers were either dead zones or had poor signal strength. Pricing (7.5/10) What caught my attention was the $30 monthly prepaid plan. The 1000 minutes / 1000 text / 2 GB data plan suited my budget and simple feature phone needs at the time. However, this plan became considerably less desirable when I upgraded to a smartphone. The original plan was exclusive to feature phones, meaning that one must change to the unlimited plan to use a smartphone. Once I made this transition, it simply did not make sense to pay the same amount for less. Customer Service (5/10) In the beginning, the phone support was severely lacking. Quite frankly, there was none. In fact, it was so bad that I had to find roundabout methods such as contacting the billing department to be transferred to technical support. This was no longer a issue two years (and perhaps several dozen complaints from other customers) later, but this did not make resolving problems much easier. The best way that I can describe my general experience with Straight Talk customer support representatives is friendly and attentive, but generally uninformed. For instance, I was once passed through five representative and two feature phones before learning to configure APN settings on my own. The representatives repeatedly refused to provide the network access codes for recurring issues with my phone, claiming that the information was confidential. I must have contacted customer support three times within a year for the same problem. My old phone number was lost when I moved to Gainesville because the representative insisted that I did not have service because it needed to be changed. The issue was not resolved until my home of record was updated. This is not to say that I did not have positive experiences with customer support; instead that I have mixed feelings about the quality of their training. Conclusion (6.16/10) In summary, I believe Straight Talk is best for people looking to save money that are content with feature phones. It is may be viable option for smartphone users in urban service areas, although this will really depend on coverage maps. I would not recommend Straight Talk to those who are fond of stellar customer service, living in more rural areas.Read full review
Verified purchase: No
Very convenient service ...add time quickly without having to go anywhere no wasting gas or chancing getting into an accident or stuck in traffic - Time is money! I am very happy with this service and sellers Quick consistent service !! A+++++
Verified purchase: Yes | Condition: New
I've been with straight talk for a few years and never looked back. Service is excellent and I don't stress a bill with surprise charges!!! Bonus I bought the same service for my teen and I don't worry about data etc. She loves it too!
Verified purchase: Yes | Condition: New
It's great because when it's says instant, that's exactly what it means. No wondering when and if, it's there on time and no worries. Great for those on the go or like myself, on an island and stores don't carry these cards.
Verified purchase: Yes | Condition: New
nthrefill247 has proved to be reliable provider of Straight Talk $45 Unlimited 30 Days 8GB Service Card. .
Verified purchase: Yes | Condition: New