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This item was advertised as new. It came with all the same hardware and documentation that come new if bought from Verizon. All the items had been taken out of their original packaging and then put back in the original packaging. I registered the MAC address to my account by calling Verizon support. I then plugged everything in as shown in the setup instructions. After about 30 minutes, all the lights came on blue and the unit is working perfectly. I did not need to use the GPS antenna extender cord. This network extender does not come with a user manual, even if purchased from Verizon. Just search for it on the Internet and download it in PDF format.
Verified purchase: Yes | Condition: Pre-owned
For me this was a big waste of time. After trying everything multiple times it still wouldn't work. You would think that something somewhere would say that this will not work with pay as you go plans. No problem just change your plan to Post Paid, that didn't work either. Samsung includes a thick pamphlet of warranty disclaimers and from what I've heard since buying one is that if you do manage to get one to work they don't last much more than a year. I bought a house phone with Bluetooth and linked it to my cell, I get one bar as long as I keep my cell in the window I can talk on my cell with the house phone. $89.00 as apposed to $250.00 and no headache.
Verified purchase: Yes | Condition: New
I'm used to poor documentation but expected more from Samsung. Plenty of written material by the word or weight, but half of it is a disclaimer about software used internally that is open source evidently. There are external antennas with long wires that can be placed near a window or outside wall but no strategy or explanation of when and why to use them. There's not much to go wrong as far as plugging it in and trying it so I did and found I need to move one antenna labeled 'GPS' closer to a window. There are two antenna's both labeled GPS which was also confusing. So like most things we get these days, I tried it and got it working. I'm giving it only 4-stars because of the documentation.
Verified purchase: Yes | Condition: New
Very easy to set up. Had to call Verizon to get it to sync to my phone. It took about an hour on the phone...but once it synced, I got 5 bars. It needs to resync every time you enter the house and sometimes still loses signal in the middle of a call. But I had no signal before, so this has definitely helped.
Verified purchase: Yes | Condition: Pre-owned
Works great but did have to spend time on the phone with Verizon to get it hooked up. They had to register it so it could communicate with the Verizon network. Initially I thought it was broken but just needed registration. So if it doesn't work initially just give Verizon customer service a call which could take a little while.
Verified purchase: Yes | Condition: Pre-owned
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