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Quality Management for Organizational Excellence : Introduction to Total Quality by Stanley Davis and David L. Goetsch (2008, Hardcover)

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Quality Management for Organizational Excellence : Introduction to Total Quality.

About this product

Product Information

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books helpingprofessionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management."

Product Identifiers

Publisher
Prentice Hall PTR
ISBN-10
0135019672
ISBN-13
9780135019672
eBay Product ID (ePID)
71155361

Product Key Features

Author
David L. Goetsch, Stanley Davis
Publication Name
Quality Management for Organizational Excellence : Introduction to Total Quality
Format
Hardcover
Language
English
Publication Year
2008
Type
Textbook
Number of Pages
672 Pages

Dimensions

Item Length
8.5in
Item Height
1.1in
Item Width
11.3in
Item Weight
50.1 Oz

Additional Product Features

Lc Classification Number
Hd62.15.G64 2010
Edition Number
6
Table of Content
Part I Philosophy and Concepts Chapter 1: The Total Quality Approach to Quality Management Chapter 2: Quality and Global Competitiveness Chapter 3: Strategic Management: Planning and Execution for Competitive Advantage Chapter 4: Quality Management, Ethics, and Corporate Social Responsibility Chapter 5: Partnering and Strategic Alliances Chapter 6: Quality Culture: Changing Hearts, Minds, and Attitudes Chapter 7: Customer Satisfaction, Retention, and Loyalty Chapter 8: Employee Empowerment Chapter 9: Leadership and Change Chapter 10: Team Building and Teamwork Chapter 11: Effective Communication Chapter 12: Education and Training Chapter 13: Overcoming Politics, Negativity, and Conflict in the Workplace Chapter 14: ISO 9000 and Total Quality: The Relationship Part II Tools and Techniques Chapter 15: Overview of Total Quality Tools Chapter 16: Problem Solving and Decision Making Chapter 17: Quality Function Deployment (QFD) Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC) Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma Chapter 20: Benchmarking Chapter 21: Just-in-Time Manufacturing (JIT) Chapter 22: Implementing Total Quality Management
Copyright Date
2010
Target Audience
College Audience
Topic
Total Quality Management, Quality Control
Lccn
2008-040391
Dewey Decimal
658.4/013
Dewey Edition
23
Illustrated
Yes
Genre
Business & Economics

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5 out of 5 stars
by SXofakAfSW-@Del...Apr 02, 2010
Recieved an A in the course
The text was in great shape, and arrived quickly. I needed the text for a class I was taking and was looking for a used one in good shape. The entire process was easy, will continue to tool for my text books in this manner; Nine classes left and I will have my BA :)

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