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The machine makes great coffee, but there is some room for improvement in design. E.g. disposed beans get out of the trash box, which makes more for cleaning. If a user wants to switch from whole to ground coffee it is complicated - one cannot just switch with a button. I did that and all the ground beans ended up in trash. I got refurbished unit so don't know if water filter would come with original one. If not - why not? Almost $1K for a machine to have to buy separate water filter?? Machine cleans it self a bit too often for my taste resulting in the tray on the bottom to be filled with water very soon as in day or two. No need for that. Perhaps there is a way to reprogram the machine, but I haven't stumble upon it. Otherwise, great machine. i love the sound it makes and espresso comes out just really good. :) In sum, great machine with design and software that can be improved to make it a bit more tight and smoother to use for the user. I am not regretting getting it and we make coffee, steamed non-dairy milk every day with it. :)Read full review
Verified purchase: Yes | Condition: Refurbished
I believe that this machine is a great value! I think it makes excellent espresso and it super easy to use. The reason that I am marking this 4 starts instead of 5 stars is I think the steam milk wand is not the best. I think it works but have utilized other machines that have better steam wands. I think this is one of the best automatic espresso machines in its price range.
Verified purchase: Yes | Condition: Refurbished
This is a great machine when you can get the beans to feed correctly and in the correct volume into the grinder. I find that if you tap the top of it before you hit the button it tends to work better. My previous machine (Syntia) worked like a charm until it blew up. Saeco should really work this issue out and send a replacement feed mechanism. Reading past reviews I'd say it warrants a recall since most people have this issue.
Verified purchase: Yes | Condition: Refurbished
This Automatic Espresso Machine is so easy to use and the same time the coffee has a great test. I love it
Verified purchase: Yes | Condition: Refurbished
Had one of these in Singapore but could not bring it back to the US due to voltage differences. My wife and I were so happy to find this as a refurb model and it is almost exactly like what we had before but using 110 v. The only note is that there is a plastic grinder guard (or something like that) in the top of the machine that seems to get in the way of the beans getting to the grinder. I removed this part with a star headed screwdriver and it's been working much better since and making a much better cup of coffee. The model in Singapore also had a guard, but it was much smaller and did not interfere like this one does. If you're after a long black coffee (as it's known in Singapore) or a Cafe Lungo (as it's known in Italy), this machine will brew it exactly to your liking (both coffee strength and total cup size). Enjoy!Read full review
Verified purchase: Yes | Condition: Refurbished